Order Planner

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At C&F Enterprises Inc. we strive to learn, improve, and serve every day. From our customers to our employees, we have been a business partner of choice in our community for over 40 years. Representing many different brands, we are proud to offer home decor that can showcase your personal style in every room of your home. At C&F Enterprises Inc.

We are looking for individuals who enjoy a team-oriented environment, can demonstrate individual resourcefulness with an entrepreneurial spirit - the foundation of our success! We hope you will decide to join our family of dedicated employees.

The Order Planner & Invoice Coordinator supports both warehouse operations and logistics administration by planning and releasing order waves, coordinating shipping activities, and processing invoices and documentation. This role ensures efficient workflow across picking, packing, receiving, and shipping while supporting invoice accuracy, routing, billing activities, and customer service needs. The position promotes the company’s core values, fosters strong internal and external relationships, and assists with daily operational and administrative tasks to meet business and customer demands.

• Plans, organizes, and releases order waves based on priority, shipping deadlines, and product availability.
• Assigns and monitors wave times, staging locations, and pick assignments to maintain balanced workflow across warehouse teams.
• Processes, routes, and reviews invoices for Sales Orders; ensures accuracy and resolves discrepancies.
• Handles freight bills, direct billing activities, and damage claim documentation.
• Prepares trailer loading reports; reviews inbound and outbound paperwork and ensures accurate load closure.
• Monitors wave progress, identifies bottlenecks, and makes real‑time workflow adjustments to maintain productivity.
• Communicates daily workload priorities with warehouse supervisors, logistics teams, and inventory control.
• Assists Sales team with order printing, processing, and inventory‑related inquiries.
• Uses Warehouse Management Systems (WMS) and other software to manage waves, track order status, support billing functions, and process documentation.
• Addresses pick issues, allocation errors, invoice questions, and order‑related discrepancies.
• Escalates system, billing, or workflow issues promptly to minimize operational disruption.
• Supports a safe and organized work environment and follows all safety practices.
• Maintains a focus on continuous learning and development for self and team.
• Demonstrates a commitment to C&F Enterprises, Inc. core values.

The position responsibilities outlined above are in no way to be construed as all encompassing.

Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

• Exceptional customer service capabilities
• Demonstrated high proficiency in Microsoft Office‑Excel
• Excellent oral and written communication skills
• Impeccable time‑management, organizational and attention to detail
• Stress tolerance and ability to diffuse situations
• Ability to work both independently and in a group setting

• Positive Energy Level
• Customer Relationships
• Team Player
• Maintain stable performance under pressure
• Takes Initiative
• Time Management
• Sense of Urgency
• Problem Analysis

• A high school diploma and/or equivalent experience
• 1‑2 years or more years in warehouse management systems, preferred
• Knowledge of warehouse logistics and shipping, preferred
• Must have strong computer and data entry skills
• Must have excellent customer service, both written and verbal skills
• Must be strongly proficient in Microsoft Windows and Excel
• Must have the ability to learn new software programs
• Must have the ability to produce significant volume and work independently

• Sitting, Standing and Walking
• Lifting:
  Raising or lowering an object from one level to another (includes upward pulling)
• Carrying, Pushing, Pulling boxes and sample orders up to 40 lbs.
• Prolonged use of computer involved; use of hands and finger coordination;
  Speci…