Coordinator, Operations

Coordinator, Operations – Breezeline

This role provides critical administrative, logistical, and operational support across multiple systems within the Northeast Region (NH; VA; St. Mary’s, Maryland; Grasonville, Maryland; CT) to ensure efficient field operations and compliance.

This is a non-salary (hourly) position that encompasses a broad spectrum of responsibilities integral to the daily operations and strategic objectives of the field operations teams.

• Vehicle and Fleet Management (Northeast):
  Manages all aspects of the Northeast Region fleet, working with our fleet partner, including staggered registration schedules, OSHA Boom Inspection coordination, individual DOT inspections, preventive maintenance scheduling, vehicle swaps, demand maintenance/tows, and vehicle safety checklist paperwork.
• Billing Support (Northeast- NH, CT, MD, DE, VA):
  Serves as the primary contact for Contract partner billing within the Region, including reverse bill invoicing for contract partners, monthly bonus incentives, and ensures accurate financial transactions and vendor relations.
• Meeting Management and Coordination (Northeast):
  Coordinates and supports various meetings, including the monthly North East (Monthly Operating Review) deck creation and meeting setup, weekly staff meetings, and quarterly all-employee meetings.
• Regional Administrative Support:
  Manages day-to-day administrative tasks for multiple areas, including ordering office supplies and uniforms, coordinating field technician training, tracking new onboarding, managing the NFT Daily Sharepoint, and acting as the Northeast Safety Lead (checklist coordinator).
• Customer One View Management (N.E. Region):
  Facilitates weekly conference calls for customer One View issues, ensuring timely status updates, closeouts, customer appointments, and accurate CSG and Ticket updates.
• Emergency Management Support (North East Region):
  Provides vital support during emergencies and storms, including coordinating travel and hotel arrangements, managing communications, and offering employee support.
• Project Support:
  Contributes to key operational projects such as the CPE Swap initiative, maintaining the On-Call Database for the North East Region, tracking PNM – FTE Productivity, and supporting Fiber Documentation.
• OpEx-Cap Ex Management:
  Processes Travel and Expense Reports, oversees PO/REQ creation for small tool inventory, annual CLI flyover, safety footwear, other incidental ordering, annual plow support for all sites, and Workday REQs, and regularly meets with Finance Manager.
• CPE Reconciliation Management:
  Manages CPE Reconciliation and coordination of tracking, acting as a warehouse coordinator for business partner equipment tracking.
• Operational Inventory Management:
  Maintains a comprehensive inventory of critical operational items such as COAX Field Meters, Fiber Optical Meters, OTDRs, TDRs, Headend Analyzers, and CLI Seekers, including quantity, assignment, serial numbers, and calibration dates.
• Engagement and Employee Support:
  Coordinates employee days, celebrations, maintains an open-door policy for techs and peers, and coordinates expressions of sympathy for employee family losses.
• Performance Tracking and Reporting:
  Filters and shares tNPS results with contract partners and in-house supervisors and creates/shares weekly in-house and contractor tech scorecards.
• System Utilization (CSG + FSM):
  Utilizes CSG + FSM for moving customer appointment time frames, MR ticket creation/assignment, researching escalation tickets OV's, and managing missing equipment.

• Competitive hourly rate
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Opportunities for Linked In Learning subscriptions for select colleagues

Grasonville, MD

Breezeline

Entry level

Full-time

Management and Manufacturing

Telecommunications

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at