V1BE Mobile Customer Service Representative

V1BE Mobile Customer Service Representative for Primis Bank. This role requires you to stay active, work independently, and be a pivotal part of Primis Bank's mobile banking delivery service. You will deliver a range of banking transactions—cash, checks, debit cards, notary services, and more—directly to customers at their locations. Your assigned company vehicle serves as your mobile office, and you will use the V1BE app to navigate requests with safety and efficiency.

• Provide exceptional customer service during time-sensitive pickups and deliveries at customer-specified locations.
• Master the V1BE app to assist customers and navigate service requests efficiently.
• Work autonomously, employing technology and communication tools effectively.
• Collaborate with the V1BE Fulfillment Lead and market center personnel to ensure smooth transaction completions.
• Securely transport transactions, maintaining vigilance and adhering to safety protocols.
• In-person attendance required.
• Regular, reliable and predictable attendance.
• This full-time position covers the Northern VA and Southern MD areas.

• High School diploma or equivalent.
• Previous delivery, security experience, or Military background (Preferred).
• Leadership experience in a retail environment (Preferred).

• The ability to work independently in an assigned region using a company vehicle.
• Maintain confidentiality, safety awareness, and adhere to established safety protocols.
• Proficiently utilize a GPS system for navigation.
• Maintain a valid driver’s license with a satisfactory driving record.
• Maintain an active car insurance policy.

• Continuous communication: verbal and written, in-person, phone and electronic.
• Ability to lift and carry up to 50 pounds.
• Ability to traverse stairs and navigate office buildings as well as residential neighborhoods.
• Remain alert and prepared at all times.

• Continuous travel in a motor vehicle.
• Frequent office/market center environment.

• Entry level

• Full-time

• Other