Customer Service Representative; Csr

CUSTOMER SERVICE REPRESENTATIVE (CSR) – Prostar Services – White Plains, VA

Prostar Services is growing fast and we're looking for an energetic, detail‑oriented, customer‑focused CSR to help our homeowners get fast, professional HVAC + Plumbing service. This is NOT a boring call center job – this is a high‑impact, fast‑moving, customer‑experience role inside one of the top service companies in Eastern NC.

• Competitive hourly pay + performance bonuses
• Full‑time, year‑round work
• Paid holidays & vacation
• Growth path: CSR → Dispatcher → Call‑By‑Call → Office Lead
• In‑house training
• Supportive, drama‑free team
• A company that actually appreciates you

Your job is simple:

Turn inbound calls into booked appointments – fast, friendly, and accurately.

• Answer inbound calls with energy & professionalism
• Book jobs using our proven call‑flow scripts
• Enter customer info accurately into Service Titan
• Follow up with customers to confirm appointments
• Provide 5‑star communication on every interaction
• Support techs, dispatch, and the operations team
• Keep the schedule tight, full, and organized

We want a CSR who brings energy, accuracy, and personality. You will be the first impression of our company – and we treat the role with respect.

• Friendly & positive
• Organized & detail‑oriented
• Fast on the computer
• Great on the phone
• Able to multitask under pressure
• Coachable and eager to learn
• Team‑first mindset
• Reliable and dependable

Experience in HVAC/plumbing/dispatch/call center is a plus, but not required – we will train the right person.

• A‑Team only
• No drama
• No laziness
• Everyone grows
• Everyone wins

We invest heavily in our people because employees are the heart of our company.