PR - Guest Service Representative

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it’s everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make everyday life remarkable – giving us back our most valuable asset, time.

As Guest Service Representative, you will be an integral part of the warm welcome and fond farewell process. Some duties include:

• Greeting all guests that enter or exit the hotel or garage, displaying 5‑star/diamond standards.
• Collecting valet parking fees using the latest technology and parking software.
• Answering phones with a smile.

Notes:
This job posting does not include the full range of functions/duties of the position. You may be required to perform any other job‑related duties as assigned by your supervisor, including those in the corporate office. This document does not create any employment contract, implied or otherwise, other than an "at will" employment relationship. A full job description is available upon request.

Let’s be sure you possess these minimal requirements first! Are you neat, clean, and polite? It’s our company motto.

• Ability to smile, acknowledge, greet, and extend a warm welcome to each customer.
• Ability to maintain a high standard of cleanliness of the work area, personal appearance, and organization.
• Ability to communicate effectively in English, both written and oral.
• Must be at least 18 years of age.
• Must have a professional appearance and demeanor.

• Ability to sit or stand for longer periods of time (up to 6 or 8 hours, with less break).
• Ability to answer the telephone and speak with guests to provide directions, record ticket numbers, or provide overall customer service.
• Ability to manually calculate rates offhand, without the help of a calculator or fee computer.
• Ability to work outside and withstand extreme temperatures.
• Ability to use hands and arms in repeated motions (making change, punching the clock, etc.).

Non‑exempt, Hourly Wage: $10.50 per hour

Eligible employees will participate in various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401(k), and paid time off.

SP+ Hospitality is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other classes protected by federal or state law. SP+ Hospitality does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities, including providing a sign language interpreter, upon request. Please email your request for a reasonable accommodation to

US‑PR‑DORADO