Universal Branch Representative

Universal Branch Representative I – Virginia Credit Union

Join to apply for the Universal Branch Representative I role at Virginia Credit Union.

Primary Function: The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in delivering an exceptional member experience while supporting branch sales and service strategies.

• Establish member relationships through quality service and cross‑selling VACU products/services to meet member needs.
• Handle each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority.
• Perform paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
• Disburse cash accurately and maintain a cash drawer, balancing it daily.
• Verify and balance assigned cash drawer daily with minimal variances. Assist in reconciling errors or discrepancies. Maintain adequate cash and/or cash limits as required by VACU policy.
• Evaluate needs of existing and prospective members and make daily referrals to Member Service Representatives.
• Responsible for opening Memberships and all types of deposit accounts.
• Provide assistance and maintenance on all deposit and loan accounts.
• Assess each member’s financial needs to identify cross‑sell opportunities and deepen relationships.
• Engage members in a professional and courteous manner in person and over the phone.
• Demonstrate flexibility around the daily needs of members and the branch.
• Maintain knowledge of all VACU policies and procedures related to the platform and teller line, including security and information security.
• Answer member inquiries and cross‑sell products and services when appropriate.
• Handle troubleshooting and special assignments in support of supervisor.
• Required notary certification.
• Other duties may be required and assigned by the supervisor.

• Minimum of high school diploma or equivalent.
• Some college education or business courses preferred.
• Customer/member service experience, preferably at a financial institution.
• Cash handling/business experience at a financial institution.
• Knowledge of TCD transaction and settlement procedures.
• Satisfactory computer skills required.
• Positive and effective communication and public relations skills.
• Cross‑selling, problem‑solving and interpersonal skills.
• Sound judgment and ability to handle difficult situations.
• Ability to handle multiple tasks and maintain professional appearance and manner.

This job requires the ability to sit and stand for long periods of time. This job requires occasionally lifting up to 50 pounds and/or up to 30 pounds frequently.