RCT Service Coordinator

Location: Roanoke

This job is with Coca-Cola, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve.

We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Functional Area:

RC Maintenance
Posting Locations:
Roanoke
Job Overview   The RCT Service Coordinator plays a key role in supporting the growth of our commercial fleet business by serving as the primary point of contact throughout the entire customer lifecycle. This role combines the responsibilities of a Central RO Processor and Service Coordinator, emphasizing hands-on, field-based customer engagement and operational coordination. The ideal candidate will ensure efficient repair order processing, accurate invoicing, and outstanding customer service to both internal and external clients.

Duties & Responsibilities   Repair Order Management:
Process new work requests from initiation through completion
Create and manage estimates; submit for approvals to internal stakeholders and customers
Review and approve the accuracy of repair orders (ROs)
Handle invoicing for internal and external customers, including third-party billing portals

Customer Experience & Communication:
Serve as the primary contact for commercial fleet customers
Provide timely updates and handle all customer inquiries and complaints
Foster and maintain strong, professional customer relationships

Vendor & Remote Location Coordination:
Process vendor repair orders and oversee work at unmanned locations
Manage paperwork and documentation for outside services.
Facilitate and track road call requests

Administrative Duties:
Perform SharePoint approval processing
Coordinate credit and rebill transactions as needed
Enter new parts, process recalls, and warranty claims
Support campaign creation and rollout
Serve as backup for parts processing functions
Knowledge, Skills, & Abilities    2+ years of experience in fleet maintenance, service coordination, or a related field
Strong understanding of repair order processes and service operations
Excellent customer service and communication skills
Ability to work independently in a field-based environment
Proficient in Microsoft Office Suite and comfortable using SharePoint and third-party customer portals
Strong attention to detail and time management

Minimum Qualifications    High school diploma or equivalent

Preferred Qualifications    Associates or Bachelor's degree
Work Environment   Office Environment
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
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