Customer Care Representative

Overview

Opportunity for Quality of Life and Job Satisfaction.

Are you currently looking for a change? Hot breakfast in the morning? A family environment full of positive people? A company that appreciates its employees and treats them with respect?

Who We Are

Wisler Plumbing, Heating, Cooling & Electric proudly serves Roanoke, Franklin County, and the Smith Mountain Lake area. Founded in 1986 by Daniel Wisler, our company was built on a commitment to doing what is fair and right. From the beginning, Daniel led by example—teaching the importance of integrity, accountability, perseverance, and taking responsibility, even when it’s difficult.

Those values continue to guide our business today and are deeply woven into our culture. They shape how we lead, how we support our teams, and how we make decisions. We believe strong values are the difference between a company that simply survives and one that truly thrives.

As our HR Manager, you will play a critical role in protecting and strengthening this culture. You will help ensure our people practices align with our core beliefs—supporting leaders, developing employees, holding standards, and fostering an environment built on trust, fairness, and respect. This role is both strategic and hands-on, ideal for an HR leader who values people, accountability, and long-term growth.

• Competitive Pay: $17 - $21 per hour + Bonus & Commission Opportunities

• Stable Schedule:
  Full-time, Monday - Friday, 7 AM - 5 PM, with rotating weekends & holidays

• Paid Training & Growth:
  Hands-on training with clear career advancement opportunities

• Strong Benefits:
  Medical, Dental, Vision, 401(k) Matching, PTO, and Paid Holidays

• Extra Perks:
  Tuition Reimbursement, Employee Discounts, Volunteer Programs

• A Culture That Cares:
  We prioritize teamwork, respect, and work-life balance.

• Stability & Growth:
  We promote from within and provide clear career paths.

• Top-Tier Benefits:
  Medical, Dental, Vision, 401(k) Matching, PTO, Paid Holidays, and more!

As a Customer Care Representative in Rocky Mount, VA, you will be responsible for the following:

• Answer inbound customer calls and book service appointments using scripts.

• Make outbound calls to existing clients to schedule routine maintenance.

• Accurately enter customer and job details into the system.

• Perform quality control calls as needed to ensure customer satisfaction.

• Maintain a 90% booking ratio on incoming calls and meet call volume expectations (minimum 5 hours per day on the phone and 25 outbound calls per day).

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• Education:
  High school coursework required.

• Experience:
  No prior experience necessary, we provide paid training!

• Skills:
  Strong communication, attention to detail, and a customer-focused mindset.

• Additional Requirements:
  Must pass a background check and drug test. Tobacco-free candidates are preferred.

Wisler Plumbing Heating Cooling & Electric is an Equal Opportunity Employer.