Indirect Lending Processor II

Why Join Apple?

At Apple Federal Credit Union, we’re more than a financial institution; we’re a community-focused organization powered by passionate people. With 24 branches across Northern Virginia and a proud legacy of service, we’re committed to improving the lives of our members and the communities we serve.

We believe our employees are our greatest asset. That’s why we foster a supportive workplace culture that values inclusiveness, innovation and growth. Whether you’re just starting out or advancing your career, you’ll find opportunities for professional development, mentorship and meaningful impact.

• Recognized as a USA Top Workplace (2025) and Top Workplace by The Washington Post (2024)
• Collaborative, welcoming environment with forward-thinking leadership
• Competitive, comprehensive benefits package, including:
• Medical, dental and vision coverage
• 401(k) with employer match
• Paid time off and 11 paid federal holidays
• Paid volunteer time to give back
• Tuition reimbursement and ongoing training opportunities
• Annual TEAM Bonus plan

Under general supervision, following established policies and procedures, this role is responsible for funding auto loan applications that originate from auto dealerships and refinance companies through the Indirect Lending program. The position processes loans and distributes funds and reserve payments directly to dealerships, prepares, delivers, and files all required loan documentation and disclosures, and communicates directly with auto dealerships to obtain necessary paperwork for pending loan applications.

The role also submits auto loan insurance to the credit union’s collateral protection insurance company and performs duties in accordance with The Apple Way principles, including Team Up, Serve With Purpose, Challenge Yourself, and Own It. The candidate remains cognizant of and adheres to credit union policies, procedures, and Bank Secrecy Act regulations, and performs other member services and clerical duties as assigned by the Manager of Consumer Underwriting & Quality Assurance or the AVP of Consumer Lending.

• Responsible for the entire indirect loan process on loans originating from auto dealerships and online refinance companies, including preparing, assembling, and submitting loan documentation for imaging, auditing dealer loan file for accuracy, ensuring all underwriting stipulations are met, submitting insurance information to third-party vendor, and ensuring the loan is funded accurately and within expected time frames.
• Performs a variety of loan support duties requiring knowledge of lending policies and guidelines such as loan-to-value ratio and debt ratios, verifying various proof of income documents, handling incoming member calls and internal calls (including direct or hotline calls), and responding to Indirect Lending Helpdesk tickets.
• Provides loan documentation to Collections for Total Losses and other Collection needs.
• Opens new membership accounts in accordance with the Credit Union’s new member policy and ensures all account verifications are performed before opening membership.
• Demonstrates solid time management and organization skills to effectively prioritize multiple objectives and achieve volume goals, ensuring loans are updated within designated timelines and creating and updating delayed funding notices daily.
• Provides accurate information to members regarding credit union services, products, policies, and procedures; advises members of federal regulations applicable to these policies and procedures and contacts members to verify information and perform MLA verification when necessary.
• Communicates through various channels to external and internal members, and the lending system with auto dealership representatives to obtain missing documentation or replacement documents that are incorrect, and addresses inquiries or questions relating to loans being processed.
• Represents and promotes the credit union in a positive and enthusiastic manner and ensures member satisfaction is a top priority.

• Minimum of 2 years of financial institution experience.
• Mi…