Customer Service - Pricing Team

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Researches, analyzes, applies, and monitors company pricing and special deal policies. Researches and resolves customer pricing disputes. Responsible for setting up, maintaining, and programming pricing and special deals in the ERP system and bolt‑on web‑based application. Analyzes pricing impact and department performance to targets.

• Interface with sales, finance, customer service, and customers in determining eligibility requirements for customer rebates, returns, and miscellaneous requests.
• Help resolve and communicate with internal and external customers regarding disputes and deductions related to pricing.
• Set up, maintain, and program customer pricing in ERP and bolt‑on application.
• Verify requests for price change or special deals fall within company policies and have proper approvals.
• Ensure entries meet system needs, monitor error reports, and make corrections as necessary.
• Responsible for reconciling rebates monthly (up to 1.5 MM) by manipulating large amounts of data.
• Design and run analyses for pricing impact on deal proposals and job quotes.
• Participate in miscellaneous projects for Pricing, Sales, and Finance Departments.
• Liaise with internal and external auditors to ensure SOX compliance.
• Apply risk assessment skills to determine the appropriate level of approvals required.
• Must be capable of handling multiple assignments concurrently.

• Required: College degree or equivalent work experience (Accounting, Finance, Sales, or Customer Service).
• Desired: Bachelor’s Degree in Business or Accounting.
• Competent in Advanced Excel functionality and proficient in the use of ERP software.
• Analytical skills.

Physical and mental demands can be found at the local facility. Contact the EHS&S representative for more information. This information will also be available on Connect soon.

The noise level in the work environment is usually moderate, as it is normally based in an office. Some of the work may be required in the operating units, which can involve the use of required PPE, including safety glasses and hearing protection. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel, including air travel or auto travel, may occasionally be required.

• Entry level

• Full-time

• Other
• Industries:
  Chemical Manufacturing

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