Customer Service Specialist; Part-Time

SUMMARY Researches, analyzes, applies, and monitors company pricing and special deal policies. Researches and resolves customer pricing disputes. Responsible for setting up, maintaining, and programming pricing and special deals in the ERP system and bolt-on web-based application. Analyzes pricing impact and department performance to targets.

Interface with sales, finance, customer service, and customers in determining eligibility requirements for customer rebates, returns, and miscellaneous requests.
Help resolve and communicate with internal and external customers regarding disputes and deductions related to pricing
Set up, maintain, and program customer pricing in ERP and bolt-on application
Verify requests for price change or special deals fall within company policies and have proper approvals
5MM) by manipulating large amounts of data
Design and run analyses for pricing impact on deal proposals and job quotes
Participate in miscellaneous projects for Pricing, Sales, and Finance Departments
Apply risk assessment skills to determine the appropriate level of approvals required
Required
- College degree or equivalent work experience (Accounting, Finance, Sales or Customer Service)
Desired
- Bachelor’s Degree in Business or Accounting
Competent in Advanced Excel functionality and proficient in the use of ERP software
Physical and mental demands can be found at the local facility. The noise level in the work environment is usually moderate, as it is normally based in an office. Some of the work may be required in the operating units, which can involve the use of required PPE, including safety glasses and hearing protection. Travel, including air travel or auto travel, may occasionally be required.