Consumer Banking Business Risk Control Manager

800 Philadelphia Street Indiana, PA 15701 or 358 N Shore Drive Pittsburgh, PA 15212

Monday - Friday: 8:00AM-5:00PM (Additional hours as necessary to meet the objectives of the department)

Oversees activities necessary to identify, evaluate, mitigate, and monitor risks and controls across Consumer Banking. Activities will include risk mitigation in accordance with the Bank’s Enterprise Risk Management framework. Supports the enhancement, development, and implementation of various operational controls, processes and procedures within the line of business.

• Evaluate end-to-end business processes to identify opportunities for improved efficiency, scalability, control effectiveness and risk reduction.
• Identify opportunities to automate manual controls and recommend process redesigns that improve customer experience and strengthen the control environment.
• Identify, review, assess, and monitor risks associated with Consumer Banking systems, products and services Design, implement, and maintain risk monitoring and/or control testing programs intended to proactively identify emerging risks, control weaknesses, adverse trends, and operational vulnerabilities for the line of business.
• Support the build out and ongoing maintenance of Risk Statements and Risk Mitigation (controls) in the Risk and Control Self
  - Assessments Function as a department liaison to internal/external auditors and regulatory examiners Performs duties as a strategic professional who stays abreast of changes and trends within their field and actively applies this knowledge to their work Serve as a liaison to frontline colleagues to provide clarity and training around risk and control activities Support the management of incidents related to unmitigated risks and / or control deficiencies and gaps including investigating root causes, implementing corrective actions, and tracking issue resolution Independently lead and influence stakeholders and management team to achieve timely resolution of risk and control concerns Develop an effective communication strategy to ensure key information is disseminated to the right parties and deliverables are executed promptly Foster collaboration between business units, risk partners, compliance, audit, and operational support functions Partner with the line of business leaders, control owners, and risk partners to support the development, execution, and monitoring of corrective action plans for identified issues.
  
  Provide effective challenge, assess remediation progress, and assist business owners in preparing and presenting evidence supporting issue closure. Performs rigorous control testing, identifying control breaches, and addressing deficiencies through issue management process. This includes tracking and escalating issues for resolution.
• Establish and maintain partnerships and collaborate across various locations and levels, including vertical risk managers within Audit, Financial Intelligence Group, Compliance, General Counsel, Risk Management, Vendor Risk, Information Technology and Information Security, etc.
• Perform ad hoc analysis, including regulatory changes and corporate policy review, as requested by senior management.
• Analyze risk data, operational losses, quality assurance results, exceptions and trend information to proactively identify thematic issues and areas of elevated risk.
• Serve as a trusted advisor to the management team by providing balanced risk perspectives while supporting business objectives and growth initiatives.
• Translate complex data into actionable insights that support informed business decisions and risk mitigation strategies.
• Provide risk and control consultation on new products, system implementations, process changes, strategic initiatives, and operational enhancements.
• Partner with business leaders to implement sustainable solutions that balance operational efficiency with risk management objectives.
• Demonstrate strong problem-solving and organizational skills with the ability to navigate in an environment where the path forward may not always be immediately clear Strong analytical and critical thinking skills with the ability to identify trends, anomalies, and emerging risks.
• Experience in developing dashboards utilizing Excel, Power BI, Tableau or other business intelligence and visualization tools for management reporting and executive presentations Exceptional organizational skills with the ability to work independently under pressure, manage…