Floating MSR

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Service Delivery Operations Regular Full-Time Merrifield, Falls Church, VA, US

2 days ago Requisition

Salary Range: $19.54 To $24.43 Hourly

At Apple FCU, we take pride in our strong community ties and our commitment to workplace diversity. Our employees are at the heart of our success, and we actively support their professional development and career journeys. As part of our comprehensive benefits package, we offer: health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time;

TEAM Bonus plan and much more.

Additional Workplace Highlights:

• Named Top Workplaces by the Washington Post 2023
• Named American Banker Best Credit Unions to Work For 2022
• Diverse, friendly work environment, progressive management staff
• 21 branches in Northern Virginia with easy commuting distance

Under general supervision, but following established policies and procedures performs a broad range of member service activities in person, by mail, and/or by telephone. Answers questions concerning services provided by the credit union from members while quickly and efficiently processing transactions. Must possess excellent interpersonal communication skills and the ability to represent the credit union in a courteous, professional manner. Performs duties and responsibilities in accordance with The Apple Way principles, of Team Up, Serve with Purpose, Challenge Yourself and Own It.

Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Performs other Member Services and clerical duties as assigned by the Branch Manager or Assistant Branch Manager. Provides support to various Branch locations as needed and performs other duties as assigned by the Branch Manager or Director of Branch Operations.

E

20%

Represents the credit union to the member, in person, by mail or by telephone in a courteous, professional manner. Gives prompt, efficient and accurate service in the processing of all transactions such as deposits, withdrawals, and account transfers. Balances checks and cash to daily cash received vouchers.

E

20%

Receives loan payments, checks and cash for deposit into members savings and/or checking accounts, verifies amount, examines checks for proper endorsement, negotiability, and inputs information into the computer system via PC. Processes mail transactions, replies to member correspondence by form letter regarding transactions affecting their accounts.

E

10%

Incorporates the "Pillars of Member service" into daily activities, including providing friendly, professional service to internal and external members.

E

15%

Stays abreast of and follows all Apple FCU products, services, policies, and procedures. Meets all internal training requirements for this position.

E

15%

Identifies opportunities for cross-selling and refers members accordingly.

E

10%

Processes member requests for share withdrawals.

E

10%

Adheres to Apple FCU Security Policy, CTR and SAR reporting, negotiable items procedures. Refers questionable transactions to immediate supervisor.

1.

This position will be assessed against the following performance competencies:
Challenging Yourself
Communications
Serving with Purpose
Owning It
Teaming Up

2.

This position will be assessed against annual goals.

Experience

Minimum (12) twelve months financial institution or cash handling experience.

Education

High school diploma or equivalent (GED).

Interpersonal Skills

Excellent interpersonal…