Universal Banker - Cape Charles Branch

Are you passionate about helping people achieve their financial goals? Looking for a place where you can make a difference in your community while building a meaningful career?

We are Atlantic Union Bank, the largest regional bank in the mid-Atlantic, and we are looking for a Universal Banker to join our Caring, Courageous, and Committed team. This is an all-encompassing role where you'll deliver best-in-class customer experiences, provide sales and service solutions, and support customers through both teller and platform banking activities. If you enjoy connecting with customers, understanding their needs, and helping them discover solutions that fit their needs, we would love to meet you.

As a Universal Banker, you'll be the first point of contact for our customers and a trusted partner in their financial journey. Every interaction is an opportunity to listen, understand what matters most to each customer, and help them find solutions that make banking easier and support their goals.

By building meaningful relationships and delivering personalized guidance, you'll help customers feel confident in their financial decisions while contributing to the growth and success of your branch. Along the way, you'll receive coaching and hands-on experience to expand your banking knowledge and grow your career.

• Serve as the primary point of contact for customers, understand their goals, and recommend personalized banking solutions.
• Deliver exceptional service while resolving customer questions, concerns, and complex service needs.
• Educate customers on products, services, and digital capabilities that make banking easier and more convenient.
• Create a welcoming branch experience that strengthens customer relationships and supports branch growth.

• Proactively build relationships with customers to identify needs, recommend solutions, and generate sales and referral opportunities.
• Support branch growth by acquiring customers through prospecting efforts while maintaining and deepening existing relationships.
• Identify customer needs and recommend appropriate solutions across deposits, lending, investments, business banking, and other financial services.
• Partner with internal lines of business, including Mortgage, Investments, Business Banking, Commercial Banking, Merchant Services, and Treasury Management, to connect customers with the right solutions.
• Support branch sales goals by achieving individual referral and production objectives.

• Perform teller transactions, cash handling activities, and daily balancing responsibilities with accuracy and attention to detail.
• Open new accounts and process customer requests while following established procedures.
• Provide support for day-to-day branch operations and complete assigned operational duties.
• Demonstrate proficiency with digital banking tools and educate customers on available technology.
• Manage risk by adhering to all policies, procedures, and applicable laws and regulations, including Atlantic Union Bank shares' BSA/AML policies and procedures.
• Complete all required training and maintain knowledge of products, services, and operational expectations.

• Typically requires 2+ years relevant experience
• May require vocational or technical training
• Must be able to stand for extended periods of time & lift objects up to 30 lbs.

• Take ownership of your performance by meeting service expectations, contributing to team goals, and delivering

results that support the success of the branch.

• Continue learning and growing as our business, technology, and customer needs evolve.

For more than a century, Atlantic Union…