Domestic Violence - Case Manager

Join to apply for the Domestic Violence - Case Manager role at ACTS
.

We serve our Prince William County neighbors in crisis. Each role provides unique support for our mission to make a difference in their lives.

The DV Safe‑House Case Manager is responsible for managing all aspects of an individual’s or family’s needs relative to their safety and other client‑identified goals while they are residents of the ACTS Safe House. The case manager provides crisis response, facilitates individual and group support, and participates on‑call as assigned for the Lethality Assessment Program (LAP). In addition, the case manager provides educational services for the community and allied professionals.

• Full health insurance options with generous employer contribution for medical and 403(b) matching.
• Paid lunchtime and vacation, sick, personal and birthday time off plus Comp Time.
• Additional time off from December 25 – January 1.
• Serve with highly trained, effective crisis specialists.
• Grow your skills with free, award‑winning on‑demand training plus 40 paid hours of crisis intervention training each year.
• Use your talents in a successful organization with over 50 years of significant impact in the community.

• Position Title: Domestic Violence Case Manager
• Department: Domestic Violence
• Pay: $53,047.64 per year ($1,000 additional per year for bilingual English and Spanish, French or Arabic)
• Reports to: Safe‑House Supervisor
• Hours per week: 40 hours, Monday to Friday, 9 am‑5 pm (flexibility for client needs or events, including holidays)
• Telework Friendly: Yes (application and approval required)
• Pay Type: Salary (not OT eligible)
• Client Contact Position: Yes
• Driving required: Yes;
  Personal vehicle required:
  Yes
• Location: Dumfries, VA
• Effective Date: December 1 , 2025

• Deliver crisis intervention services to victims and their families.
• Conduct client intakes and exit interviews.
• Collaborate with residents to develop short‑ and long‑term goals.
• Assist clients in applying for benefits and accessing community resources.
• Facilitate support groups and provide individual advocacy.
• Maintain accurate case records and enter data into VADATA and other systems.
• Coordinate with internal specialists to ensure holistic family support.
• Build relationships with emergency providers and referral partners.
• Provide on‑call support for the Lethality Assessment Program (LAP).
• Lead training for staff, volunteers, and community partners.
• Respond to urgent needs both in‑office and during on‑call shifts.
• Perform other duties as assigned.

• Completion of 40 hours of domestic violence crisis intervention training (provided by ACTS).
• Commitment to 40 hours of continuing education annually.
• Empathy, compassion, and a non‑judgmental approach.
• Strong verbal and written communication skills.
• Ability to remain calm in high‑stress situations.
• Flexible schedule to meet client needs.

• Bachelor’s degree or equivalent experience in counseling or human services.
• Experience working with clients in crisis.
• Skilled in group facilitation and public presentations.
• Preferred: experience in shelter or safe‑house environments.

Other duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

ACTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The unlawful or unauthorized use, abuse, solicitation, theft, possession, transfer, purchase, sale or distribution of controlled substances (including medical marijuana), drug paraphernalia or alcohol by an individual anywhere on Organization premises, while on Organization business (whether or not on Organization premises) or while representing the Organization, is strictly prohibited. Violation of this policy will result in disciplinary action, up to and including discharge.

$53,047.64 – $54,047.64 per year (Dumfries, VA)