Medical Assistant Training Coach-Robinson Township

Medical Assistant Training Coach – Robinson Township

It's fun to work in a company where people truly believe in what they are doing. We're committed to bringing passion and customer focus to the business. UPMC, one of the nation's leading health care providers, and GoHealth Urgent Care, an on‑demand consumer‑centric care company, are operating urgent care centers across Pennsylvania and West Virginia. At UPMC‑GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market‑leading health systems and our communities.

We would love for you to become a member of our team!

Training Coach – MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach — MA is responsible for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high‑level competencies needed to feel comfortable and confident in doing their role.

The Training Coach uses a competency‑based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach will provide support to Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization, and communication.

• Teach and evaluate team members’ technical skill competencies using pre‑approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Teach and train team members to bring them up to predetermined levels of competency for the specific job.
• Host Learning Coach Workshop, as needed.
• Act as a backup to the Training Specialists and complete classroom‑based training; complete Airtable compliance documentation.
• Meet the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards.
• Ensure a flexible schedule to capture new hires with challenging schedules e.g., Per Diems, Temporary, etc.
• Provide in‑center coaching to new team members on all assigned areas of the core competencies.
• Offer hands‑on market specific training needs, from new hire training, check‑ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements.
• Meet with the Training Specialist regularly to support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs.
• Assist in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form.
• Maintain team member evaluation feedback at the fully meets or higher level each year.
• 30, 60, 90‑day check‑ins for training needs to include, but not limited to, checklist to round and check comfort level.
• Track and manage the assigned completion of Core Competency Checklist items and submit e‑form when completed for new team members.
• Provide timely feedback on assigned team member performance and escalate any issues if required.
• Operate in a mobile capacity; travel to sites where majority of new hires home locations are near, as assigned.
• Work operationally when no training is needed i.e., new hire training, workshops, BLS, fit testing, etc.
• Provide support, partnership, and training to other market Training Coaches nationally, as needed.
• Attend mandatory…