Loyalty Ambassador

Job Title:

Loyalty Ambassador Job Details

Location:

US-VA-Hot Springs

Requisition :

# of Openings: 1

Category (Portal Searching):
Administrative/Clerical

The Omni Homestead Resort & Spa Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766, they've helped us offer guests an opportunity to enjoy Southern hospitality at its best.

Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

The Loyalty Ambassador is responsible for developing relationships with our Select Guest members and act as a point of contact for them.

• Associate must be flexible with their shifts.
• Associate must work closely with management and subordinates, stimulating motivation and sense of group satisfaction.
• To liaise with Front Office/ for details of groups, VIPs, Select Guest, promotions and packages.
• Communicate directly with guests, both in person and by telephone.
• Provide information on facilities, services, events, attractions and have knowledge of the surrounding areas, restaurants and points of interest.
• Provide travel routes and transportation services, area maps, brochures and other literature.
• Arrange amenities, tickets, bookings, appointments and reservations for guests.
• Schedule pre‑arrival calls accordingly and spot checks proper execution.
• Create relationships with current and prospective Select Guest members and follow through with any complaints.
• Act as the point of contact for all Select Guest members for this property and communicate any special needs to the Operations team.
• Conduct monthly Loyalty Ambassador meetings with the Operations team.
• Lead training for new associates on the Select Guest programs as appropriate for each job function.

• Must have an experience of a Concierge role at least three to four years within the hospitality industry.
• Excellent oral and communication skills.
• Computer proficiency.
• Excellent knowledge of local community and surrounding areas.
• Excellent problem solving skills.
• Excellent organizational skills.
• Must be computer literate, understanding and operate basic office equipment: fax machine, copier, phones and radio.
• Must be able to operate Open Table, Resort Suite, Opera PMS software programs.
• Must be able to multi‑task and handle guest concerns according to a 5‑diamond service level.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica