Concierge - VIP Lounge

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple:
Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Love making people feel like VIPs? Passionate about exceptional service and creating unforgettable experiences? Step into the spotlight as a VIP Lounge Concierge at Kalahari Resorts & Conventions!

You'll be the go-to person for our VIP guests, delivering personalized service, anticipating needs before they're even spoken, and adding those extra-special touches that turn a great stay into an extraordinary one. From warm welcomes to seamless service, you'll help create an exclusive experience where every detail matters and every guest feels like a star.

If you're polished, personable, detail-oriented, and thrive on going above and beyond, this is your chance to shine! Bring your hospitality superpowers, your can-do attitude, and your passion for making moments memorable.

Exceptional guests deserve exceptional service. Ready to make every moment VIP-worthy?

Pay Rate - $16 - $18/Hr.

Key Responsibilities

• Deliver warm, attentive, and personalized service to all guests, including VIP welcomes and assistance throughout their stay.
• Provide recommendations, information, directions, and reservations for resort amenities, dining, entertainment, local attractions, transportation, and area services, prioritizing in-house offerings when appropriate.
• Maintain up-to-date resort information, daily event details, lobby reader boards, brochures, maps, and local attraction guides.
• Communicate effectively with fellow associates and resort departments, stay informed on resort activities, and understand emergency procedures to ensure a safe, seamless guest experience.

What We're Looking For

• We do require a high school diploma or equivalent and/or at least one year of progressive experience in a hotel, resort, or customer service-related field.
• Must have a valid driver's license.
• Computer experience is required.
• Must have extensive knowledge of the area and be able to give directions clearly.
• Must be proficient in Windows software and copy, fax, and telephone equipment.
• A guest service background is preferred.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA

Kalahari Resorts & Conventions is an Equal Opportunity Employer.