Assistant General Manager Element Marriott Short Pump

Assistant General Manager – GM Development Track

The new Element by Marriott Richmond Short Pump is looking for an experienced, driven, and highly engaged Assistant General Manager to join our opening leadership team and help shape the hotel from the ground up.

This is not a role for someone looking to simply maintain an existing operation. This is an opportunity for a hotel leader who wants to build standards, develop a team, create a culture, solve problems, influence performance, and make a visible impact from day one.

If you have proven hotel leadership experience and are ready for the next major step in your hospitality career, we want to meet you.

As the Assistant General Manager, you will work closely with the General Manager and company leadership to help successfully open, stabilize, and grow a brand-new Element by Marriott hotel in the Short Pump market.

You will be involved across the entire operation, including:

• Front Office
• Housekeeping
• Food & Beverage
• Engineering
• Guest Experience
• Sales
• Revenue Management
• Labor Management
• Financial Performance
• Brand Standards
• Team Development

You will be expected to know what is happening throughout the hotel, support your department leaders, step into the operation when needed, and help ensure that our guests and associates experience hospitality at its best.

This position is ideal for a leader who thrives on ownership, accountability, and being actively involved in the success of the property.

• Assist the General Manager with the overall daily operation and performance of the hotel
• Help establish operational procedures, standards, and expectations during the hotel opening
• Provide hands-on leadership across all departments
• Serve as the senior hotel leader when the General Manager is unavailable
• Maintain a visible presence throughout the property
• Support departments during high-volume periods and operational challenges
• Identify problems quickly and take ownership of solutions
• Ensure departments work together efficiently and consistently

Opening a hotel means building more than an operation.

It means building a team.

• Help recruit, onboard, train, and develop hotel associates
• Support department leaders through coaching, accountability, and recognition
• Help establish a positive, professional, and results-driven workplace culture
• Create clear expectations for performance and guest service
• Develop team members and future leaders
• Promote open communication and teamwork across all departments
• Lead by example every day

We want a leader who understands that strong results begin with an engaged and supported team.

• Maintain a strong and visible presence with guests
• Respond to guest concerns quickly and professionally
• Support service recovery when needed
• Monitor guest feedback, surveys, online reviews, and satisfaction scores
• Identify trends and implement action plans for improvement
• Ensure all departments consistently deliver the service standards expected by Element by Marriott
• Create a culture where every team member understands their role in the guest experience

Great hospitality and strong business performance go hand in hand.

The Assistant General Manager will help monitor and influence:

• Occupancy
• ADR
• RevPAR
• Guest satisfaction
• Labor productivity
• Departmental expenses
• Revenue opportunities
• Housekeeping productivity
• Food & Beverage performance
• Hotel profitability

You will work with the General Manager and department leaders to identify opportunities, control expenses, manage labor, and improve overall property performance.

We are looking for someone who sees the entire hotel, not just one department.

You will assist with:

• Budget management
• Forecasting
• Labor planning
• Expense control
• Purchasing
• Inventory
• Financial reviews
• Operational reporting
• Revenue strategy
• Department performance
• Ownership and corporate reporting

You should be curious about the numbers and understand how daily operational decisions impact the financial success of the hotel.

• Work closely with Sales and Revenue Management to understand hotel demand
• Review occupancy, rate strategy, group activity, and upcoming business
• Support strategies designed to increase occupancy, ADR, and total hotel revenue
• Help identify local business and community opportunities
• Understand the hotel's competitive market and positioning
• Support efforts to develop the Element Richmond Short Pump as a preferred hotel in the market

• Ensure…