Dining Room Manager

Flik Hospitality Group

Salary: $70,000.00 - $75,000.00

What Makes FLIK Click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Key Responsibilities:

• Lead the daily execution of the complete dining room guest experience, from initial welcome through the conclusion of service
• Ensure every interaction reflects approved Polaris Lounge hospitality standards, emphasizing warmth, attentiveness, professionalism, discretion, and genuine guest engagement
• Maintain a visible presence on the dining room floor, proactively engaging guests, supporting employees, and identifying opportunities to improve service
• Oversee service sequencing, menu presentation, order-taking, beverage coordination, food delivery, check-backs, and closing interactions, as applicable
• Ensure guests receive accurate and timely information regarding menu availability, dining expectations, and service delays
• Demonstrate cultural awareness and sensitivity when serving an international guest population
• Monitor the dining room environment, including cleanliness, table presentation, ambiance, and overall readiness
• Communicate accurate and realistic estimated wait times, particularly during peak departure periods
• Establish and maintain clear table-status procedures, including occupied, awaiting service, dining, departed, and ready for seating
• Ensure tables are cleared, cleaned, reset, and returned to service promptly without compromising guest comfort
• Identify guests with limited time before departure and coordinate available expedited dining options with the kitchen
• Supervise, support, and coach assigned front-of-house employees, including hosts, servers, food runners, lounge attendants
• Deliver timely feedback, recognize exemplary hospitality behaviors, and address performance gaps through documented coaching
• Support effective workforce planning and coverage across operating periods
• Ensure dining room operations comply with applicable food safety, sanitation, workplace safety, airport security, and client requirements
• Monitor assigned guest experience and operational performance metrics against approved standards
• Review guest feedback, client audit results, service observations, and recurring guest concerns
• Identify root causes of service delays, inconsistent execution, and other performance gaps
• Monitor front-of-house labor deployment and productivity, maintaining appropriate staffing levels in alignment with operating demand
• Participate in recurring operating reviews, service audits, and management meetings

Preferred Qualifications:

• Associate's or bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field preferred. Equivalent hospitality experience will be considered
• 3 or more years of progressive experience in full-service restaurant, fine dining, luxury hotel, premium airport lounge, or comparable hospitality operations preferred
• Previous supervisory or management experience in a high-volume, guest-facing hospitality environment preferred
• Experience managing dining room service, and coordination with culinary operations
• Experience with luxury hospitality standards or premium guest experiences strongly preferred
• Airport lounge or airline hospitality experience is an advantage, but not required
• Working knowledge of food safety and sanitation practices
• Proficiency with standard business applications, including Microsoft Office; familiarity with POS, scheduling, waitlist, and operational reporting tools preferred
• Flexibility to work during peak operational periods, including early mornings, evenings, weekends, and holidays
• Ability to obtain and maintain required airport security credentials and comply with applicable airport access requirements
• Ability to complete required food safety, workplace safety, and client-specific training

Associates at Flik Hospitality are offered many…