Guest Services Manager

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.

• Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Key Requirements:

• Fluency in English (speaking, reading, writing, and comprehension)
• Proficiency in Microsoft Windows applications and property management systems (Opera & ALICE Suite preferred)
• Valid US Driver's License with a clean record for the past two years
• Minimum 2 years of leadership experience in Guest Service, Front of House, or related discipline
• High school diploma or equivalent required;
  Bachelor's Degree preferred
• Must be legally authorized to work in the United States