Part-Time Laundry Attendant

Part-Time Laundry Attendant

SUMMARY:

Responsible for removing laundry from rooms and chutes and washing, drying, and folding it Responsible for cleanliness of common areas, and achieving ongoing guest satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals

Perform quality assurance (QA) requirements for department

Remove laundry from rooms and/or chutes

Separate laundry and identify items requiring pre-spotting treatment

Operate laundry processing equipment at a level of proficiency resulting in an acceptable level of cleanliness and supply of linens

Advise management when supplies need to be replenished

Responsible for keeping laundry room and equipment clean and working in a safe manner

Restock linen on floors as necessary

Clean and maintain common areas, ie, elevators, guest laundry, stock and store- rooms, meeting rooms, hallways, stairs, pool and exercise areas, vending area, library, break-room, etc Cleaning may require cleaning of windows, sweeping, mopping, waxing, and polishing marble floors and tile floors

Maintain work areas in a clean and orderly manner

Restock supplies in all common areas

Remain highly visible and be readily available for guests at all times

Take initiative to offer assistance or answer questions throughout the hotel

Proper administration of key control

Willingness and ability to train new associates

Complete maintenance work orders and deliver to the supervisor in a timely manner

Thoroughly understand and implement the Brand service culture

Perform all shift checklist responsibilities

Support team members to ensure the team’s entire workload is completed daily

May be asked to operate a motor vehicle in the course of running errands for the hotel

Perform other duties as required

SUPERVISORY RESPONSIBILITIES:

None SPECIAL REQUIREMENTS:

Prompt and regular attendance

Work flexible hours and/or overtime as required The hotel operates 7 days a week, 24 hours a day Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required

Comply with hotel and/or department uniform and professional behavior and appearance standards

Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff

Participate in all mandatory job training and meetings, ie, (“Service Snap Shots”, “Daily Huddle”, “Service Fanatic”, etc)
Adhere to property policies and procedures, the Employee Handbook, and/or other property and IMM documents

Complete “Service Fanatic” training within required time frame

Practice safety standards at all times

Immediately report any suspicious activities by guests or others

Complete knowledge of Emergency Equipment Manual, ie, utility and water shutoff equipment, fire alarm system/panel and emergency procedures, etc EQUIPMENT OPERATED:

Laundry machines

Oasis dispensers

Ozone machines Vacuum cleaner

Laundry cart Laundry chute

Shelving on Wheels PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions

While performing the duties of this job, the associate is occasionally required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear

The associate is regularly required to stand, walk, and reach with hands and arms

The associate must frequently lift and/or move up to 20 pounds

Specific vision abilities required by this job include close vision and the ability to adjust focus

The noise level in the work environment is usually moderate to loud Associate may be required to wear/use personal protective equipment (PPE) while performing certain duties SELECTION GUIDELINES:

Formal application, rating of education and experience; oral interview; reference and other background checks, and job related tests may be required