Hotel Housekeeper

Location: Sandston

Hotel Housekeeper

Job Description Housekeeping AttendantSINA Hospitality Management, LLC Confidential and Proprietary Information The contents of this material are confidential and proprietary to SINA Hospitality Management, LLC and may not be reproduced, disclosed, distributed or used without the express permission of an authorized representative of SINA Hospitality Management, LLC.

SUMMARY:

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other articles in suites in accordance with extended stay standards, cleaning and stocking Suite Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Perform quality assurance (QA) requirements for department. Rotate linen changing in accordance with extended stay schedule. Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode,clean mirrors and windows, change linens, make beds, clean iron caddy and empty water from iron.

Perform other general cleaning, i.e., vanity areas, coffee makers, etc. Maintain kitchen suite in accordance with extended stay standards. Check shower curtain for mildew, scum, and clean accordingly. Properly replace linen and guest amenities as needed. Clean and stock Suite Attendant carts and maintain in a presentable manner. Check for missing and/or damaged furniture, equipment, etc. and report it to theHead Housekeeper.

Fill out and turn in work order to Head Housekeeper. Properly label lost and found articles and turn them in. Report maintenance problems in guest rooms immediately. Responsible for proper administration of key control for issued keys or keys left byguests in the suite. Maintain security for guests and property by keeping room doors locked at all times. Work in laundry area as necessary.

Remain highly visible and be readily available for guests at all times. Take initiative to offer assistance or answer questions throughout the hotel. Willingness and ability to train new associates. Complete maintenance work orders and deliver to the supervisor in a timely manner. Thoroughly understand and implement the Brand service culture. Perform all shift checklist responsibilities. Support team members to ensure the team’s entire workload is completed daily.

Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff. Participate in all mandatory job training and meetings. Adhere to property policies and procedures, the Employee Handbook, and/or other property documents. Immediately report any suspicious activities by guests or others. May be asked to operate a motor vehicle in the course of running errands for thehotel.

Perform other duties as required.

EQUIPMENT OPERATED:
Vacuum cleaner Room Attendant/Suite Attendant cart Laundry chute Ozone Machine Rollaway bed; sofa bed; baby crib Dish washer Oven Refrigerator PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is occasionally required to sit;regularly use hands to handle, or feel objects, tools, or controls;

and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability…