Onboarding Specialist

US-TN-NASHVILLE | US-VA-WISE | US-TN-KINGSPORT

• :
• Line of Business:
  Bright Spring Health Services
• Position Type:
  Full-Time

Bright Spring Health Services

The Onboarding Specialist facilitates and assists newly hired candidates through their required pre-employment activities to prepare them for their first day of work in their designated line of business. They perform various tasks, including data entry, scheduling background checks, pre-employment testing, and monitoring of employee files in a fast-paced, dynamic environment. A successful Onboarding Specialist possesses excellent customer service, judgment, and problem-solving skills.

• Own and ensure a positive, straightforward experience for all new hires throughout the pre-employment process, including offer letters, background checks, MVR, and reference checks
• Coordinate all communication between newly hired candidates and the hiring team, including HR, hiring manager, and recruiter
• Escalate background check and other pre-employment screening issues to the appropriate parties in the HR Benefits and / or Compliance departments
• Educate and provide information to newly hired candidates to ensure clarity on what they need to do to prepare for their first day of employment
• Serve as the subject matter expert on onboarding systems and tools, including the Applicant Tracking System (ATS) and the background screening solution
• Ensure timely and accurate system input of newly hired candidate information
• Drive urgency in getting candidates on board, with a high degree of responsiveness to candidate needs and hiring manager inquiries

• Associate's degree or equivalent related experience
• At least 2 years of experience in administrative support or recruiting
• Strong presentation and written communication skills with an attention to detail
• Experience in establishing high standards of service delivery to customers and clients
• Knowledge of HR and EEOC policies is helpful
• Ability to react quickly and with a sense of urgency to requests, issues, e-mails, or other events in a timely and flexible fashion
• Travel 0-25%

Bright Spring Health Services provides complementary home- and community-based health solutions for complex populations in need of specialized and/or chronic care. Through the Company's service lines, including pharmacy, home health care, and rehabilitation, we provide comprehensive and more integrated care and clinical solutions in all 50 states to over 475,000 customers, clients and patients daily. Bright Spring has consistently demonstrated strong and industry-leading quality metrics across its services lines, while improving the health and quality of life for high-need individuals and reducing overall healthcare system costs.

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