Infrastructure Change Manager

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Job Title:

Infrastructure Change Manager

Location:

Ft Gregg-Adams (must be local within 50 miles)

Job Type: Full-time

Job Summary:

The Infrastructure Change Manager will be responsible for overseeing the design, implementation, and maintenance of the program enterprise infrastructure. This includes VMs, servers, storage, and other critical components to ensure optimal performance and security. The ideal candidate will have a strong technical background, Azure migration experience, excellent leadership skills, and a proactive approach to problem-solving and be able to work both regular and after hours/weekend shifts as required.

DoD IT experience a plus, Secret Clearance a plus.

Key Responsibilities:

• Manage and maintain IT infrastructure:
Oversee the day-to-day operations of the Enterprise infrastructure for program. Monitor, build, decom systems, servers, storage, and other infrastructure components between both onprem and SaaS infrastructure datacenters for DOD Client. Build and manage project schedules to include vendor management.

• Manage and maintain IT infrastructure:
Oversee the day-to-day operations of Enterprise infrastructure to include VMs, servers, storage, cloud and other infrastructure components. Review system alerts, escalate and follow up as required for operational stability. System is managed 24x7x365 in all time zones.

• Project Management:
Create detailed work plans and schedules for OS upgrades, DB migrations, Datacenter shutdown activities, and other infrastructure related projects as needed.

• Ensure security and compliance:
Manage weekly ACAS reports and tickets, follow up on all SOC tickets for remediation, and work with IA and Integratino teams to ensure DOD security standards (RMF, STIGS,etc) are enforced within the managed Lab, Production and COOP environments.

• Monitor environmental performance:
Work with teams and Vendor to regularly assess the performance of infrastructure components and make necessary adjustments to optimize efficiency.

• Lead and mentor team members:
Provide guidance and support to the IT team, fostering a collaborative and productive work environment between multiple teams and customer stakeholders.

• Budget management:
Manage the infrastructure budget, to include software and hardware upgrades/refresh requests with customer.

• Vendor management:
Collaborate with external vendors and service providers to ensure high-quality support and services.

• DoD contract compliance:
Ensure all infrastructure activities comply with Department of Defense (DoD) contract requirements.

• Manage patching schedules and maintenance windows:
Develop annual patching schedules for all enterprise and store level components. Participate and manage maintenance…