Service Manager
Listed on 2026-10-08
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Management
Operations Management, General Management
Salary: $100k + 20% Bonus
About the Opportunity:We are seeking an experienced Service Center Manager within the Glazing division to lead the operations, financial performance, and growth of a busy service center operation.
This is a true business leadership position, offering full ownership of branch performance, customer satisfaction, team development, operational excellence, and profitability. The successful candidate will oversee a multi-disciplinary team while driving a culture of safety, accountability, and customer service excellence.
Key Responsibilities Operational Leadership- Lead the day-to-day operations of the service center.
- Provide leadership to technicians, customer service representatives, drivers, and administrative staff.
- Ensure efficient workflows and exceptional customer service delivery.
- Implement operational improvements and best practices.
- Partner with regional leadership to achieve business objectives.
- Own and manage the location's P&L.
- Drive revenue growth and profitability.
- Manage budgets, costs, margins, and financial performance.
- Monitor key business metrics and implement strategies for improvement.
- Deliver results through operational efficiency and accountability.
- Develop and maintain strong customer relationships.
- Ensure projects and service requests are completed to the highest standard.
- Drive customer satisfaction and retention initiatives.
- Recruit, hire, onboard, and develop employees.
- Lead performance management and coaching initiatives.
- Build a high-performing culture focused on safety, productivity, and service.
- Foster employee engagement and professional growth.
- Ensure compliance with OSHA regulations and company safety standards.
- Promote a safety-first culture throughout the operation.
- Conduct regular reviews of policies and procedures to maintain a safe working environment.
- What We're Looking For
- 5+ years of branch, service center, operations, or field service management experience.
- Proven success managing multi-disciplinary teams.
- Strong P&L ownership and business management experience.
- Demonstrated ability to drive revenue growth and operational performance.
- Experience managing customer relationships and service excellence.
- Strong leadership, coaching, and team-development skills.
- Ability to leverage KPIs and performance metrics to drive results.
- Construction, glass, building products, home services, facilities management, or field service environments.
- Experience managing operations generating $1M+ in annual revenue.
- Bachelor's degree in Business Administration, Operations Management, or a related discipline.
- Familiarity with OSHA regulations and safety management programs.
Why Apply?
Full ownership of a business operation
Strong focus on leadership and team development
Opportunity to influence profitability and growth
Relocation assistance available
Long-term career growth with a stable and established industry leader
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