Racquet Sports Pro Shop Clerk

# Racquet Sports Pro Shop Clerk Wintergreen - Nellysford, VA 22958## Overview Position Type Full-Time/Part-Time## Description
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* SUMMARY:

** The Racquets Pro Shop Clerk works with the Director of Racquets in all aspects of managing the Racquets Pro Shop. The clerk and staff sell merchandise while engaged in servicing the playing club-members and their guests with court reservations, coordination of social play, and in provides information on all instructional programs, special events and tournaments. The clerk is responsible for execution of all the following duties through direct oversight or supervision of subordinates or completing the work personally.

At all times, manage the pro shop and be responsible for the smooth operation of the operation.
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* PRIMARY RESPONSIBILITIES:

*** Work with members in selecting merchandise, suggesting various fashion / product and    price options.
* Receive, check-in, tag and price merchandise shipped to the shop.
* Implement pricing policies on merchandise according to formulas established by Director of Racquets or the manufacturers.
* Plan and prepare work schedules with the Director of Racquets or designate and assigns employees to specific duties.
* Perform merchandising pro shop merchandise.
* Maintain an accurate purchase order file system of racquets merchandise that is “on order” and merchandise that has been “received”.
* Order merchandise as directed and / or prepare requisitions to replenish merchandise on hand. Maintains an adequate supply of all “accessories” items and footwear.
* Maintain shop inventory in a secure fashion.
* Maintain all display racks, windows, floors, dressing room areas and counter areas in a clean, neat and functional condition always.
* Create and implement creative sales promotions (with approval from the Director of Racquets) and manage inventory levels so that merchandise is “fresh” and appealing.
* Work with the designated pros to manage the level of racquet inventory and make recommendations to the Director of Racquets on racquet close-outs / markdowns.
* Work with the designated staff professionals to coordinate the introduction to members of new racquets, including the use and presentation of demo racquets during lessons and practices, and coordinating “store clinics” with sales reps for staff.
* Compile, verify receipt of merchandise and then enter for payment, all invoices.
* Count retail inventory monthly.
* Reconcile all member “club charges” with the accounting daily.
* Enter all member “club charges”, credit card and cash transactions into the pro shop    accounting program.
* Maintain a “running” reconciliation of gift certificates sold and redeemed.
* Ensure compliance of employees with established security, sales, and recordkeeping procedures and practices.
* Answers customer’s complaints or inquiries, and forwards to the Racquets Director or Head Professional all member comments, concerns or suggestions.
* Act as “manager on duty” as directed and scheduled by the Director of Racquets
* Maintain web site racquets calendar of events, including on-line registration.
* Coordinate on-line registration for all events with pro shop registration.
* Coordinate sales promotion activities and prepare articles for publication in the club newsletter or promotional flyers.
* Cover any shift when other employees or pros are not available. (The availability of the professional staff is to be determined by the Director of Racquets or Head Professional).
* Process member charges, including court and lesson. This is to be done in coordination with the Head Professional & Director of Racquets.## Qualifications
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* MINIMUM QUALIFICATIONS:

*** Ability to read and interpret documents such as safety rules, operating and maintenance instructions,…