Business & Quality Assurance Analyst – Department of Education

Business & Quality Assurance Analyst – New York City Department of Education

Ares Enterprise LLC, a Woman-Owned Small Business (WOSB) and trusted federal technology partner, is seeking a Business Analyst to support our proposed work with the New York City Department of Education (DOE) under the Facilities Application Support Project. The DOE, the largest school system in the nation serving over 1.1 million students across 1,800 schools, aims to enhance and modernize its Division of School Facilities (DSF) applications through this initiative.

This contingent, project‑based position is expected to begin around January 2025 with a 24‑month period of performance, pending contract award.

• Collaborate with DOE’s Division of Instructional & Information Technology (DIIT) and Ares project leadership to gather, analyze, and document business and technical requirements for key systems such as Water Testing Management, AHERA Management System, and Capital Management and Building Surveys.
• Support efforts to streamline processes, automate workflows, improve reporting capabilities, and strengthen system integrations in alignment with DOE’s vision of equity and excellence for all.
• Assign workloads, monitor progress, and deliver monthly status reports.
• Perform risk management, oversee agile processes, and make management and operational decisions to maintain required quality standards.
• Follow standard Agile Scrum practices: document requirements and design in user stories, conduct daily scrums, backlog grooming, sprint planning, sprint demo, and retrospective meetings.
• Work closely with the Product Owner to enhance the product backlog by creating and refining user stories, user story maps, business process diagrams, and other artifacts that support Agile software development.
• Develop test cases, execute them, and meticulously document test coverage and issues.
• Serve as Scrum Master to facilitate Scrum practices and ensure all Scrum events are conducted efficiently.
• Assist the Product Owner in defining effective product goals and managing the product backlog while removing barriers that hinder collaboration between stakeholders and the Scrum Team.
• Help the Scrum Team refine and enhance its practices within the Scrum framework to increase productivity and product quality.

• Must be a US Citizen.
• Bachelor’s degree or equivalent experience.
• 7+ years of experience.
• Proficient in MS Visio, MS Project, and MS PowerPoint.
• Strong knowledge of Agile Scrum principles and practices.
• Extensive documentation experience.
• Experience in user story refinement, backlog management, and test case development.
• Excellent communication, facilitation, and problem‑solving skills.
• Ability to work collaboratively with cross‑functional teams and stakeholders.

• Scrum Master certification (e.g., Certified Scrum Master) is a plus.