Portfolio Manager

Portfolio Manager

CACI is currently looking for a motivated, career and customer-oriented Portfolio Manager with Agile methodology experience to join our Customs and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative II.I (ITI
2.1) team in Northern Virginia! Join this passionate team of industry-leading individuals supporting the best practices in Agile Software Development and hardware integration for the Department of Homeland Security (DHS).

As a member of the ITI
2.1 Team, you will support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity. CBP Officers and Border Patrol agents are on the front lines, every day, protecting our national security by combining customs, immigration, border security, and agricultural protection into one coordinated and supportive activity.

CACI agile programs thrive in a culture of innovation and are constantly seeking individuals who can bring creative ideas to solve complex problems, both technical and procedural at the team and portfolio levels. The ability to be adaptable and to work constructively with a technically diverse and geographically separated team is crucial.

The Portfolio Manager oversees the O&M and new development of a portfolio of applications in an Agile environment to improve performance and availability of critical applications and timely resolution of issues and outages. You will interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.

What you’ll get to do:

• Support critical end user applications and work in a highly Agile environment as both a mentor and technology leader

• Oversee daily infrastructure, systems, services, & external interfaces production ops support

• Support internal IT, Product, and Shared Services teams with operational support issues

• Primary interconnection between Product Teams and ITI
  2.1 Operations Shared Services

• Serve as Portfolio POC for ITI
  2.1 Contractor facilities

• Perform and monitor system health checks

• Monitor services, jobs and interfaces for failures, irregularities, and performance issues

• Monitor availability, data replication, exports, data synchronization, and scheduled jobs

• Support critical processes outside of normal hours to include nights, weekends and holidays

• Work with the Release Managers, Product Teams, and Production teams to support Product releases into the field

• Work with ITI
  2.1 Product Teams, Operations Managers, and Cybersecurity to develop SOPs and processes for incident management and resolution

• Lead rapid response to quickly resolve issues and outages

• Engage in incident support for end users as needed across portfolio of systems

• Champion special projects and technical upgrades

• Monitor Tier 2 and 3 support ticket queues to promote rapid response by all portfolio teams

• Report metrics, assess system data, analyze error logs, & capture user reports

• Responsible for operations support metrics and Portfolio service desk ticket queues

• Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs

You have:

• Must be a U.S. Citizen with the ability to pass CBP background investigation, criteria includes, but not limited to:

• 3-year check for felony convictions

• 1-year check for illegal drug use

• 1-year check for misconduct such as theft or fraud

• Minimum Bachelor's Degree in a technical discipline and 7+ years of Information Technology (IT) experience

• Excellent verbal and written communication skills

• Professional
  
  Experience:
  
  7 years related technical experience

• Experience with supporting 6-8 production deployed applications

• Must be available to work a hybrid schedule with an on-site requirement in Sterling, VA

You are good at:

• Managing work with Jira products in the context of software development and reporting across multiple teams

• Excellent verbal and written communication skills

• Understanding traditional software development life cycle, including planning, development, requirements management, CM, quality assurance, and release management

• Experience with a variety of technology stacks and platforms (.NET, Java, SQL, Oracle, Post Gres, No
  
  SQL)

• Experience with configuration and operation of monitoring tools such as Splunk Excellent written and verbal communication skills

• Solid experience in incremental software development projects using an Agile Scrum approach

• Understanding of all elements of the software development life cycle

• Highly responsible, team-oriented individual with very strong communication skills and work ethic; self-starter

Bonus would be having:

• Experience managing operations in an Agile environment

• Experience with Sec Dev Ops  processes and/or tools

• Current and relevant experience with Customs and Border Protection (CBP) applications.

• Acts…