VOC Specialist; Government

Job Description:

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered.

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high‑performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

Our Team provides Federal Government O&M support of contracted operations.

AT&T has an opening for a VOC Specialist to provide O&M support of contracted operations.

• Schedule video conferences with remote sites, accommodate all conferences, establish the conferences, maintain Video Teleconference (VTC) schedules and facilitate periodic test calls.
• Provide customer interface, first tier support and troubleshooting, and operate multi‑vendor equipment (Polycom, Cisco, Pexip and others).
• Facilitate third‑tier call‑out, including trouble tickets, installation and operation of all video teleconference equipment.
• Demonstrate customer‑service skills and strong phone presence; excel in verbal and written communication.
• Know H.323, TCP/IP, SIP protocols and perform Tier 2 level troubleshooting for customer calls;
  Poly, Cisco and other IT certifications a plus.
• Have working‑level experience with common desktop software (Windows) and Microsoft Applications (Excel, Word, etc.).
• Be prepared for overtime, shift work and occasional travel as needed.
• Must be able/willing to obtain a TS clearance; any active clearance is a plus.

Must be able to initially obtain a Public Trust clearance and follow‑on TS.

40

Regular

Mount Weather, Virginia

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (at least 23 vacation days each year and 9 company‑designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond state and local law (unprotected)
• Adoption reimbursement
• Disability benefits (short‑term and long‑term)
• Life and accidental‑death insurance
• Supplemental benefit programs: critical illness, accident, hospital indemnity, group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans, accessories, AT&T internet (and fiber where available) and AT&T phone

The VOC Specialist earns between $50,000 – $61,500. Individual starting salary may depend on geography, experience, expertise, and education/training.

AT&T provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T is a fair‑chance employer and does not initiate a background check until an offer is made.