Site Administrator Technician

Our client is hiring a Site Administrator Technician in Virginia. The opening is at River North Correctional (Independence, Wytheville and Marion area).

You’ll need to be willing to travel up to 45 miles. Pay is $48,700 to $60,240 a year, salaried non-exempt.

This is a hands-on role that’s part technical, part administrative, working on site in a correctional facility. You’ll be the first point of contact for facility staff on everything to do with the inmate phone system, keeping every phone working, fixing problems fast and keeping the records accurate.

• Process staff requests for account suspensions, block and unblock requests, inmate Telephone  and voice recognition resets
• Run daily system checks to make sure every phone is working
• Perform or schedule monthly preventive maintenance on all inmate phones and related equipment
• Troubleshoot and fix phone system issues within 4 hours of a service request or system failure
• Open, track and close tickets for all maintenance and service work, and report outages promptly
• Support facility staff with reports, investigations, data requests and trouble reports
• Join weekly account calls and prepare weekly and monthly activity and maintenance reports
• Handle basic telephone repair and maintenance for the facility
• Escalate anything outside the role’s scope to the Account Manager
• Build strong working relationships with facility staff and customer contacts

• High school diploma or equivalent
• 1 to 3 years of technical and office experience
• At least 2 years of IT or telephony installation and troubleshooting experience
• Working knowledge of telephony, networking and wireless technology
• Strong data entry accuracy and typing speed of 50+ words per minute
• Proficiency in Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Solid written, organizational and verbal communication skills

• All candidates must pass the Virginia Department of Corrections background and clearance process before being approved for employment, so a clean criminal background is required.
• You’ll respond to repair requests 24/7, except when on vacation or personal leave, and some evening and weekend hours may be needed.
• All work is done on site in a correctional facility, so you need to be comfortable working in a controlled environment.