IT Support Apprentice

This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

• Provide IT support via phone, email, and remote tools
• Log, manage, and update support tickets
• Troubleshoot ICT issues using appropriate tools and methods
• Communicate clearly with users, managing expectations and escalations
• Install and configure hardware, software, and network devices
• Support desktop setup, repair, and basic networking tasks
• Apply security best practices and follow organisational policies
• Assist with network device and mobile device administration
• Maintain accurate documentation of all work
• Continuously develop technical knowledge and skills

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Why choose our Cloud Network Specialist apprenticeship?

QA's Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist's role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware,they may also be required to assist in the deployment and management of cloud-based services.

QA's Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

• Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
• Learn about core networking principles, including network addressing, cloud, virtualisation and security
• Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
• Train with QA - the largest and leading provider for both Microsoft and AWS training
• Learn technical content that aligns to, and is relevant to, employers and the market
• Learn about Dev Ops methodologies and the fundamentals of databases and data migration

Tools and technologies learned:
Learners will learn to use Microsoft Azure, AWS and Google Cloud.

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.

• Driving licence

QA LIMITED

Information communications technician (level
3)