Regional Technology Operations Specialist II

Regional Technology Operations Specialist II
Richmond, VA Region

$65-75K full-time salary

Information Services

*** Employer will not sponsor work visas for this position now or in the future and is not interested in corp.

-to-corp. business arrangements at this time.***

Do you pride yourself on delivering superior quality in all that you do?

• Are you results-oriented and a great teammate?
• Doyou take pride in finding resourceful ways of overcoming obstacles?
• If the answer is 'yes' to all of these questions, we want to talk to you!

Select Medical is seeking a proactive, customer-focused Regional Technology Operations Specialist II to support hospitals and clinical operations across a designated region. This role provides technical services for the installation, configuration, maintenance, troubleshooting, and support of endpoint devices, software applications, networking equipment, printers, mobile devices, and telecommunications technologies.

The ideal candidate is a problem solver who thrives in a fast-paced healthcare environment, delivers exceptional customer service, and takes ownership of resolving technical challenges that impact patient care and business operations.

This position reports to the Supervisor, Regional Technology Operations.
Please note that this position requires regular travel throughout the assigned region, including periodic overnight stays.

Hospitals in the Richmond, VA Region include:

Select Specialty Hospital – Richmond
2220 Edward Holland Dr., Richmond, VA 23230

Riverside Rehabilitation Hospital
250 Josephs Drive, Yorktown, VA 23693

Select Specialty Hospital – Hampton Roads
500 J. Clyde Morris Blvd, 4th Floor (Main tower and Annex buildings), Newport News, VA 23601

Inova Specialty Hospital 2501 Parkers Ln, 4th Floor, Alexandria, VA 22306

• Provide advanced end-user support for desktops, laptops, mobile devices, printers, scanners, clinical technologies, and related peripherals.
• Respond to and resolve incidents, requests, tasks, and problems assigned through the Solution Center, ensuring timely communication and resolution.
• Install, configure, troubleshoot, maintain, and repair hardware, operating systems, software applications, and network-connected devices.
• Support local and wide-area network connectivity and assist with telecommunications and VoIP-related issues.
• Escalate complex or out-of-scope issues to appropriate teams or vendors and ensure proper follow-through.
• Assist with hospital openings, acquisitions, relocations, closures, equipment deployments, upgrades, and technology refresh initiatives.
• Coordinate with corporate IS teams and vendors to implement technology projects and infrastructure improvements.
• Maintain accurate documentation relating to equipment inventory, network infrastructure, cabling, software revisions, and device locations.
• Monitor and report potential security concerns and unauthorized access to corporate systems and data.
• On-call after-hours support for critical business and patient-care systems.
• Support disaster recovery testing and business continuity activities as assigned.
• Collaborate with Systems Administrators, Engineers, and other IS teams on projects and operational initiatives.
• Complete additional projects and responsibilities as assigned.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field; equivalent education and experience may be considered.
• Minimum 5 years of Information Systems experience.
• At least 3 years of hands-on experience supporting endpoint devices, operating systems, and network infrastructure technologies.
• Experience troubleshooting Windows desktop and laptop environments.
• Strong customer service, communication, and interpersonal skills.
• Excellent analytical,…