Customer Service Support Specialist - TS​/SCI Polygraph

Customer Service Support Specialist

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm.

What You'll Need To Succeed:

• Education:
  
  Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience:
  
  5+ years of related
• Required
  
  Skills & Experience:
• Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
• Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
• Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
• Demonstrated experience imaging and re-imaging laptops.
• Demonstrated experience loading software onto laptops.
• Demonstrated experience interacting with service providers to resolve issues.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience providing strong customer service and problem solving skills.
• Desired Skills and Demonstrated
  
  Experience:
• Demonstrated experience working in a team environment and with all levels of management.
• Demonstrated experience imaging and re-imaging with Sponsor's laptop build
• Demonstrated experience loading software onto laptops.
• Demonstrated experience creating Sponsor laptop accounts.
• Demonstrated experience with Sponsor's SOP for managing the lifecycle of laptops issued to Sponsor's customers.
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsor's enterprise IT incident ticketing tool.
• Security Clearance Level: TS/SCI with Polygraph
• Location:
  
  Tysons, VA
  - On Customer Site
• Work Schedule:
  
  M-F,10am - 6pm
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $106,275 - $143,782. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:
Onsite

Work Location:

USA VA Tysons Corner

Additional Work Locations:
Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and…