Senior Consultant

Senior Consultant

Techno Mile is looking for a Senior Consultant with a strong functional background to join our Professional Services team. You will work directly with clients and connect their business needs to the solution we deliver. You will own the functional solution design for your engagements. That means understanding how the client's business works, turning their requirements into clear user stories and configuration, and guiding stakeholders from discovery through user acceptance and adoption.

In this role you will have a direct effect on how clients run their business, and room to grow your expertise on a collaborative, innovative team.

Our Professional Services and Delivery team implements Techno Mile solutions for our clients. We plan and deliver projects on time, within scope, and on budget. Throughout each engagement we work closely with business analysts, Salesforce and Microsoft Dynamics administrators, and IT support.

Location:

Hybrid, based out of our Tysons Corner, VA office.

Own the functional solution design. Lead implementations of Techno Mile solutions for midsize to enterprise projects and make sure the design meets the client's business requirements.

Run discovery and requirements sessions. Facilitate workshops with business stakeholders to gather, analyze, and document requirements, business processes, and use cases.

Translate business needs into delivery. Write clear user stories with defined acceptance criteria. Map requirements to Techno Mile's product capabilities, and identify gaps along with options for closing them.

Configure the solution. Build the declarative parts of the solution, such as objects, fields, page layouts, automation, and security.

Advise on solution options. Present alternatives to clients and recommend when to use standard configuration and when custom development is justified.

Validate and demonstrate. Demo functionality to stakeholders, write test cases, and support clients through user acceptance testing (UAT).

Manage scope and change. Analyze the impact of change requests and document the effect on requirements, configuration, data mapping, timeline, and budget.

Support planning and estimation. Refine estimates and delivery plans for each phase of the implementation lifecycle.

Drive adoption. Develop training materials and user documentation, and deliver training and knowledge-transfer sessions to administrators and end users.

Be the functional expert. Give project teams functional and process guidance throughout each engagements.

Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent experience.

8+ years of hands-on Salesforce or Microsoft Dynamics experience, including designing and implementing client solutions.

Proven experience leading requirements gathering, business process analysis, and fit-gap analysis.

Strong track record writing user stories, acceptance criteria, and test cases.

Demonstrated scope control and change management experience, including impact analysis.

Excellent communication and facilitation skills, from end users to executives.

Ability to thrive in a fast-paced, team-oriented, client-facing environment.

U.S. citizenship required.

Implementing packaged or ISV applications on Salesforce or Dynamics.

Background in government contracting business processes such as capture, contracts, or project management.

Salesforce certifications (e.g., Administrator, Platform App Builder, Business Analyst) or Microsoft Dynamics 365 functional certifications.

You'll work with Salesforce, Microsoft Dynamics 35, and standard project management, collaboration, and AI productivity tools.

At Techno…