Account Manager; Insurance

Account Manager (Insurance & Employee Benefits)

We are seeking a qualified and service-oriented Account Manager to join our insurance office. This position plays a critical role in supporting individual and group clients by delivering high-quality service, maintaining strong client relationships, and assisting with the administration of insurance and employee benefit programs. The ideal candidate will have a strong foundation in health insurance and benefits, a commitment to client satisfaction, and the ability to manage multiple responsibilities in a professional office environment.

• Serve as a primary service contact for individual and group insurance clients
• Prepare and manage insurance quotes for individuals and small to mid-sized employer groups
• Assist with new business onboarding, open enrollments, and ongoing enrollment changes, including support for school systems and educational institutions
• Support clients with ACA compliance, including Marketplace-related matters
• Provide assistance with Medicare-related benefits, as applicable
• Maintain and update client information within benefit administration systems such as Ease, Employee Navigator, or similar platforms
• Communicate directly with insurance carriers to resolve service issues, request information, manage policy changes, and support renewals
• Coordinate with internal team members to ensure accurate and timely service delivery
• Support client retention efforts by providing consistent, responsive, and knowledgeable service
• Participate in occasional, limited travel for client meetings or enrollment support

• Active Insurance Producer License (required)
• Knowledge of Affordable Care Act (ACA) compliance, Marketplace plans, and Medicare benefits
• Experience with small and mid-sized group health plans
• Familiarity with benefit administration systems such as Ease, Employee Navigator, or comparable platforms
• Strong organizational, communication, and time management skills
• Ability to manage multiple accounts and deadlines with attention to detail
• Professional demeanor with a client-focused, service-oriented approach

• Prior experience in an insurance agency or employee benefits environment
• Experience working directly with insurance carriers and underwriting teams
• Ability to work independently as well as collaboratively within a team
• Commitment to accuracy, confidentiality, and regulatory compliance

This position is primarily office-based with occasional and minimal travel required. The role is focused on service, administration, and client relationship management rather than sales production. Qualified candidates who are dedicated to delivering exceptional client service and maintaining long-term client relationships are encouraged to apply.