Assistant Operations Manager; PIT

Join to apply for the Assistant Operations Manager (PIT) role at CLEAR

The Assistant Operations Manager will be part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment and is a hands‑on coach for security, customer service, and sales.

• Spend 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices – understand the technology and troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

• 1‑2 years of leadership experience in a customer‑facing operation (e.g., retail, restaurants, hospitality, rental cars)
• Excellent interpersonal and communication skills with the ability to motivate, mentor, and influence others
• Ability to manage multiple priorities in an ever‑changing environment
• Strong organizational skills
• Proficiency in using technology daily
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state, and federal regulations
• Availability to work a non‑traditional schedule (weekends, holidays, early mornings, and/or evenings)

CLEAR’s mission is to create frictionless experiences where every day feels like magic. With more than 27 million passionate members and hundreds of partners worldwide, CLEAR’s identity platform transforms the way people travel, work, and live. Whether at the airport, stadium, or on your phone, CLEAR connects you to what matters most, unlocking easier, more secure, and more seamless experiences.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples include, but are not limited to, time off, extra breaks, changes to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.