Client Services Supervisor

Join to apply for the Client Services Supervisor role at Carr, Riggs & Ingram
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$30.00/hr - $40.00/hr

At Pro Sport Accountants, a division of Carr, Riggs & Ingram, we specialize in providing tailored tax and accounting services for professional athletes and entertainers, both within the US and overseas. This is a unique opportunity to join Pro Sport Accountants, the Tax Pro for the Pros®! We are actively seeking a Client Services Supervisor to join our dynamic team. We offer a competitive salary, great benefits, and a rewarding career, all in a family‑office environment.

We are dedicated to uniting your professional passions with your individual pursuits, creating an empowered workplace for everyone—from interns and admins to staff accountants and future partners. At CRI, #Everybody Counts.

• Supervise and mentor Client Services Specialists, ensuring high performance, accountability, and professional development.
• Oversee the gathering, reviewing, and organizing client tax information for return preparation.
• Ensure timely scanning and electronic filing of client documents.
• Maintain confidentiality and security of sensitive client and firm information.
• Monitor and improve internal workflows and client service processes using spreadsheets and firm systems.
• Serve as a primary point of contact for client communications regarding tax matters, ensuring timely and professional responses.
• Coordinate with tax preparers and partners to ensure smooth client onboarding and document flow.
• Manage team assignments and project timelines to meet seasonal and year‑round deadlines.
• Identify opportunities for process improvement and implement best practices across the Client Services team.
• Assist with hiring, training, and development of new Client Services staff.
• Other duties as assigned to support firm operations and client satisfaction.

• High School diploma required; bachelor’s degree, preferred.
• 3‑4+ years of experience in client services, administrative support, or tax operations.
• Prior supervisory or team lead experience strongly preferred.
• Experience in a CPA firm or professional services environment is a plus.
• Ability to work overtime January through April and during other peak seasons.
• Strong interpersonal and leadership skills; able to motivate and guide a diverse team.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Excel, Teams, Word, Outlook).
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in a fast‑paced environment.

Applicants for positions with CRI must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position or future positions.

CRI offers a generous benefits package that includes 21 PTO days, 9 paid holidays, and company‑paid long‑term disability and life insurance. Employees also have access to Blue Cross Blue Shield medical insurance, as well as dental, vision, and short‑term disability coverage. Additional benefits include parental leave, flexible spending accounts, and a 401(k) retirement plan.