Automotive Service Manager

We are looking for an experienced Automotive Service Manager to lead daily operations within our service department. This role is responsible for driving efficiency, developing the service team, overseeing warranty and mobile service operations, and delivering a consistently high level of customer satisfaction. The ideal candidate brings strong leadership skills, dealership experience, and a hands‑on approach to managing people and processes.

• Manage all aspects of service department operations, including scheduling, workflow, customer experience, and technician productivity

• Oversee warranty administration to ensure compliance, accuracy, and maximum recovery

• Lead and support the Mobile Service Team to ensure effective off‑site service execution

• Recruit, train, coach, and evaluate service advisors and technicians

• Handle escalated customer concerns and ensure timely resolution

• Track and manage departmental performance, including labor efficiency, expenses, and profitability

• Work closely with Parts, Sales, Office, and Body Shop teams to support overall dealership performance

• Enforce safety standards, manufacturer requirements, and dealership policies

• Maintain accurate service records, reporting, and customer communication

• Establish and monitor KPIs to ensure operational and financial goals are met

• Foster a culture focused on accountability, professionalism, and continuous improvement

• Mentor team members to support growth, training, and long‑term retention

• High school diploma or equivalent required; post-secondary education preferred

• Previous experience as a Service Manager or in a senior dealership service role

• Proven success managing service operations in an automotive dealership environment

• Strong leadership, communication, and organizational abilities

• Proficiency with dealership systems such as CDK, Reynolds & Reynolds, Auto Mate, Xtime, and GuestXP

• Solid understanding of automotive service processes, diagnostics, and warranty administration

• Valid U.S. driver’s license with a clean driving record

• Competitive salary with performance-based incentives

• Medical, dental, and vision insurance

• 401(k) plan with company match

• Paid time off and paid holidays

• Employee discounts on vehicles, parts, and service

• Ongoing training and professional development

• Uniforms provided

• Supportive, professional dealership environment

Owen Ford is an Equal Opportunity Employer. We are committed to maintaining an inclusive workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.