Veteran Directed Care Enrollment Manager

The Enrollment Manager is responsible for overseeing enrollment processes and data management functions for the Veteran Directed Care (VDC) Program. This position leads enrollment activities, ensuring accurate, timely, and compliant processing of employer and employee enrollment packets, data entry, and program documentation. The Manager provides guidance and support to staff, prepares and reviews business and operational reports, maintains organized and secure records, and represents the program in meetings as needed.

This role supports data integrity, compliance, and operational effectiveness across the VDC program. This key position reports to the Veteran Directed Care, Assistant Director.

Essential functions

Leadership Tasks (15%):

Provides ongoing supervision, coaching, and performance guidance to Enrollment support staff; ensures work is completed accurately, timely, and in accordance with program standards.

Leads recruiting, hiring, and onboarding of new team members, including training on essential tasks, projects, and program procedures.

Conducts performance evaluations, sets performance goals, monitor progress, and addresses performance issues according to departmental policies.

Identifies training and development needs and support staff professional growth; ensures cross-training on all essential functions.

Assigns tasks and monitors workload distribution to ensure operational efficiency and effective customer service.

Prepares reports on team performance, service metrics, and operational activities; escalates critical issues to leadership as appropriate.

Handles all escalated enrollment situations and calls from the Options Counselors, Employers, VA Coordinators, and other internal and external stakeholders; researches issues, determines appropriate resolutions, and ensures timely follow-up.

Manages staff scheduling and leave requests to ensure adequate coverage and continuity of service for the Enrollment department.

Promotes positive team environment and fosters collaboration, communication, and engagement among staff.

Management of Electronic Enrollment Packet Production (15%):

Oversees the automated production of electronic VDC employer and employee enrollment packets in Cumulus.

Trains and supports staff in the use of Cumulus to generate and manage electronic enrollment packets accurately and efficiently.

Reviews and updates enrollment forms annually to ensure accuracy, compliance, and alignment with program and regulatory requirements.

Coordinates with Cumulus staff to develop and implement enrollment packets for new states as needed.

Monitors packet generation processes to ensure quality control, data integrity, and timely delivery.

Management of Electronic Enrollment Packet Review (15%):

Oversees the timely review of completed electronic VDC employer and employee enrollment packets within Cumulus.

Trains and supports staff on reviewing packets for completeness, accuracy, and compliance with program and regulatory requirements.

Coordinates with the Options Counselors to obtain missing or incomplete documentation and ensure packets are finalized by established processing deadlines.

Ensures staff obtain and verify federal tax identification numbers and confirm all required documentation is complete prior to approval.

Trains staff to notify the Options Counselors of packet approval status in a timely manner through Cumulus.

Monitors Cumulus dashboards and reporting tools to ensure compliance with 30-day enrollment completion benchmarks.

Conducts quality assurance reviews to ensure ongoing accuracy and consistency.

Provides backup support to staff as needed to maintain workflow continuity.

Management of Employer and Employee Data Entry for Payroll (15%):

Oversees the accurate and timely entry of employer and employee information into Cumulus and CYMA to meet payroll deadlines.

Trains and supports staff in setting up new employers and employees in Cumulus and CYMA.Monitors data entry processes to maintain accuracy, consistency, and compliance with payroll and program requirements.

Provides back-up support to staff as needed to ensure payroll deadlines are met.

Data Service Management (15%):

Serves as the subject matter expert for Cumulus, providing setup, training, and ongoing support to FMS staff.

Oversees the automated enrollment process within Cumulus to improve efficiency and accuracy for staff and clients.

Prepares and analyzes reports from Cumulus to support VDC program operations and decision-making.

Serves as Administrator for…