Senior Case Manager

Type of

Requisition :
Regular Clearance Level Must Currently Possess:
None Clearance Level Must Be Able to Obtain:
None Public Trust/Other

Required:

NACI (T1) Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:

Continuous Improvement, Patient Safety, Program Management, Quality Improvement, Regulatory Compliance

Certifications:

None

Experience:

8 + years of related experience US Citizenship

Required:

No

We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. GDIT is your place. Make it your own by discovering new ways to apply evolving technology, data, and processes. Own your opportunity at GDIT and you’ll be a meaningful part of improving how federal health agencies operate. Our work depends on a Senior Case Manager joining our team to provide advanced oversight, leadership, and strategic guidance supporting the Health Resources & Services Administration (HRSA) and the broader mission of the Organ Procurement & Transplantation Network (OPTN).

HRSA works to advance health equity and strengthen health systems that serve geographically isolated, economically challenged, or medically vulnerable populations. Through programs such as the OPTN, Ryan White HIV/AIDS Program, and community health initiatives, HRSA ensures access to high-quality services and fosters a skilled health workforce. As part of GDIT’s people‑centric environment, the Senior Case Manager plays a critical leadership role in safeguarding patient safety, ensuring compliance with transplant policies, and strengthening national organ donation and transplantation processes.

This role serves as a subject matter expert and senior advisor across the full lifecycle of case management activities—including case intake, triage, analysis, review, enforcement, and resolution. The Senior Case Manager provides strategic oversight, mentors a team of case managers and investigators, drives continuous quality improvement, and collaborates closely with HRSA, OPTN Committees, CMS, and member organizations. This position ensures consistent, rigorous evaluation of case issues and helps shape national standards for organ allocation, member compliance, and patient safety.

Provide advanced leadership, coaching, and performance direction for case managers and investigators responsible for patient safety and compliance case reviews. Oversee the workflow, prioritization, and quality of case management activities to ensure timely, consistent adherence to program standards. Develop and deliver training programs to strengthen team capabilities and ensure alignment with evolving OPTN policies and federal regulations. Serve as the senior escalation point for complex, sensitive, or high-risk compliance matters.

Lead strategic planning for case intake, triage, tracking systems, and review methodologies to enhance efficiency and transparency. Oversee secure management, redaction, and documentation of sensitive case information, ensuring complete compliance with federal privacy and security standards. Ensure case tracking tools and systems support real-time monitoring, stakeholder visibility, and data-driven analysis. Develop executive-level reports summarizing case trends, compliance risks, outcomes, and systemic insights for HRSA, OPTN Committees, and senior leadership.

Conduct or oversee complex case assessments, including identifying severity, urgency, and required investigative pathways. Lead the development of comprehensive case review plans addressing timelines, data needs, and involved stakeholder groups. Coordinate external reviews and escalations, including engagement with CMS or other…