Director of Operations

SUMMARY:

The Director of Operations is a key senior leader responsible for leading and developing Wintergreen Resort's mountain, recreation, and operational support teams. This position works closely with department managers to establish priorities, build accountability, coordinate resources, solve operational challenges, and deliver safe, reliable operations and a strong guest experience. The Director must be a steady, visible leader who can assess changing conditions, troubleshoot problems, make sound decisions under pressure, and bring the right people together to find practical solutions.

The role provides leadership across mountain operations, recreation and resort operations, operational safety and inspections, emergency response, regulatory compliance, financial management, capital planning, asset management, and operational development.

PRIMARY RESPONSIBILITIES LEADERSHIP & TEAM DEVELOPMENT
· Provide leadership, coaching, direction, and accountability to managers and supervisors across assigned resort departments and operating functions.
· Create an environment where department managers are empowered to lead their operations, make sound decisions, solve problems, and remain accountable for results.
· Establish clear operating priorities, expectations, performance standards, and communication practices consistent with resort goals and business objectives.
· Develop department leaders through coaching, delegation, training, performance management, and succession planning.
· Promote a culture of safety, accountability, teamwork, professionalism, communication, and continuous improvement.
· Participate in recruiting, hiring, employee development, performance management, and other personnel matters in coordination with Human Resources and department leadership.

OPERATIONS & GUEST EXPERIENCE
· Provide leadership and oversight for assigned operating functions including Mountain Operations, Ski Patrol, Snow making, Grooming, Lift Operations, Lift Maintenance, Terrain Park, Vehicle Maintenance, Transportation, Aquatics, recreation operations, and operational support for resort events and activities.
· Coordinate across departments to ensure appropriate staffing, equipment, resources, communication, and operational support.
· Remain calm and solutions-focused during rapidly changing or high-pressure situations, bringing together the appropriate people and resources to troubleshoot problems and maintain operational continuity.
· Ensure operational decisions balance safety, reliability, financial performance, and the guest experience, with a focus on removing friction and delivering a consistent resort experience across departments.
· Provide leadership and coordination for winter mountain operations, working with department leaders to evaluate weather, snow conditions, staffing, equipment availability, guest demand, terrain openings and closures, snow making and grooming priorities, and other seasonal operating needs.
· Coordinate resort response to significant winter-weather events, including snow and ice management, transportation, parking, facility access, and operational continuity.
· Maintain a visible presence throughout resort operations and develop effective relationships with employees at all levels of the organization.
· Provide operational leadership and support for major resort events requiring significant coordination, including transportation, parking, emergency access, weather planning, staffing, and crowd management.

SAFETY, INSPECTIONS & EMERGENCY READINESS
· Provide senior operational oversight for resort safety, inspections, and emergency-readiness programs in partnership with Risk Management, Human Resources, department leaders, and other appropriate resources.
· Ensure required…