Food and Beverage Service Manager

The
Food and Beverage Service Manager
at Kinloch Golf Club is a dynamic leadership role responsible for training, directing, and coordinating service operations to ensure the Kinloch Experience is delivered in all customer interactions. This position plays a crucial role in training frontline service teams, managing and maintaining operations, and supporting the club’s overall goals. Ideal candidates will bring a blend of leadership acumen, operational expertise, and a passion for customer satisfaction in the hospitality, private club, or related service industries.

Kinloch Golf Club is committed to maintaining a reputation that resonates nationally and internationally. Every detail, from the course design to the quality of service, reflects our passion for preserving the traditions of golf while delivering a world-class experience. Members and guests alike leave Kinloch with memories of unparalleled quality, connection, and hospitality.

Kinloch is more than a golf club—it is a community built on excellence, where the balance of quality, service, hospitality, and respect for the game creates an experience.

• Train our team to constantly strive to fulfill the Kinooch Experience
• Be the Lead and oversee the day-to-day activities of the service department to ensure efficient, high-quality operations.
• Coordinate service teams, including servers, hosts, and food & beverage staff, ensuring cohesive and professional service delivery.

• Promote a culture of service excellence to achieve high levels of guest satisfaction.
• Proactively address and resolve customer concerns and complaints in a courteous, timely Serve as the primary point of escalation for service-related issues.

• Monitor and enforce service standards during operational hours.
• Follow standard operating procedures (SOPs) to ensure consistent guest experiences.
• Continuously evaluate and refine service workflows to improve efficiency.
• Recruit, onboard, and supervise service staff in alignment with company standards.
• Attend college job fairs to promote the club and secure interns for upcoming years.
• Conduct ongoing training programs to enhance team performance, product knowledge, and service techniques.
• Provide continuous feedback, coaching, and formal performance evaluations.
• Implement corrective measures as needed to ensure a high-performing team.

• Manage inventory levels for service-related items, ensuring timely ordering and cost-effective procurement.
• Coordinate with vendors and suppliers to secure quality products and maintain stock levels.
• Support budget preparation and monitor department expenditures, labor costs, and revenue metrics.
• Identify opportunities to optimize costs while preserving service excellence.
• Work closely with other departments (e.g., kitchen, bar, administration) to ensure alignment and seamless customer service.
• Foster open and effective communication between front-of-house and back-of-house teams.

• Ensure compliance with health, safety, and sanitation regulations.
• Train staff in safe food handling, emergency procedures, and cleanliness protocols.

If you’re ready to develop your own team dedicated to the highest service levels, we want to hear from you. Lead a team that’s hungry for inspiration, serve a membership that appreciates excellence, and work at a club that values integrity, collaboration, and innovation.

Be the team leader who sets the standard. Lead at Kinloch.

• Leadership:Strong ability to lead, motivate, and develop diverse teams.
• Customer Orientation:Deep commitment to guest satisfaction and service excellence.
• Operational…