Director of Operations

General

Position Summary:

The Director of Operations (DOO) role is to work closely with the Chief Operations Officer (COO) ineffectively managing the daily internal administrative and support service areas of Johnson Health Center(JHC). The DOO also assists in the development and implementation of new programs, sites, and services at JHC.

Essential Duties and Responsibilities:

1. Works closely with the COO in providing general oversight to operations of all JHC programs at all designated sites, including new access points.
2. Collaborates with the COO and/or President and Chief Executive Officer (PCEO) in the administration of policies, plans, programs, and proposals that will further the goals and objectives stated in theannual grant application and program expectations.
3. Provides direct supervision and oversight to the Associate Directors of Dental Operations, Associate Director of Pediatrics & OB/GYN Operations, and Associate Director of Family Medicine & Behavioral Health.
4. Ensures that JHC maintains adequate access to care in all facilities by monitoring patient wait times,the ability to schedule appointments, and general patient feedback
5. Manages clinic schedules to ensure adequate patient access as well as adequate productivity.

Analyzes trends and develops recommendations for schedule modification.
6. Works closely with the Facilities Team to ensure all JHC locations are maintained in such a manner that they are safe, clean, and aesthetically pleasing. Provides an active role in project planning relatedto facilities.
7. Collaborates with the COO on project management for all major JHC construction and renovation projects. Serves as the liaison between JHC and external contractors in conjunction with the Maintenance Supervisor.
8. Serves as the leader for internal optimization projects, with oversight and guidance from the COO.May be asked to assess areas of the business that are struggling and make recommendations for improvement and increased efficiency.
9. Works with the COO to search for grant opportunities and compose grant proposals that aid in accomplishing the agency’s strategic goals.
10. Partner with Pharmacy leadership to evaluate operational workflows and identify opportunities for improvement and patient access to pharmacy services.
11. Demonstrates knowledge and understanding of federal requirements for Federally Qualified Health Centers and ensures that all departments are adherent to these. Maintains adherence to federal andstate regulations and patient confidentiality.
12. Serves as a member of the Senior Leadership Team. May be included in Executive Team activities asan ad-hoc member when needed.
13. Performs other duties and responsibilities periodically, which the COO and/or PCEO may deem necessary and appropriate.
14. Serves as a key operational liaison between departments to ensure workflows are coordinated,efficient, and aligned with organizational goals and mission.
15. Must demonstrate good internal and external customer service skills.
16. Staff must demonstrate an understanding of the intent and follow the standards and guidelines ofOSHA.
17. Must possess the ability to follow the supervisor’s instructions and maintain regular attendance.

Other Functions:
1. Staff members will abide by the Code of Conduct as documented in the Corporate Compliance Manual.
2. Must demonstrate a personal and professional commitment to JHC and its mission.
3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
4. Management may modify, add, or remove any job functions as necessary, or as changing organizational needs require.
5. Performs other duties as assigned.

JHC Core Values:

Staff members must actively demonstrate…