Administrative & Customer Support Specialist

Administrative & Customer Support Specialist – Excellence Training

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Your Role:

• Manage customer inquiries, onboarding, and support requests with professionalism and efficiency.
• Coordinate schedules, bookings, and CRM updates to ensure smooth operations.
• Assist in administrative duties related to courses, events, and team support.
• Provide timely and friendly email & chat support to customers and partners.

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What We’re Looking For:

• Strong organizational & multitasking skills.
• Experience in customer service, virtual assistance (VA), or administrative roles.
• Excellent communication skills and a tech‑savvy mindset.
• Proficiency in CRM software, scheduling tools, and office applications.
• Ability to work independently and as part of a team in a remote setting.

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Why Join Excellence Training?

• Be part of a dynamic, growing company that supports high-level professionals.
• Enjoy a remote & flexible work environment.
• Access career growth opportunities in administration and customer success.

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Apply Now!

Click below to start your journey! Answer a few quick questions to see if you’re a great fit.

1. Do you have experience in customer service, virtual assistance (VA), or administrative roles?

• Yes
• No

2. Which administrative or customer support tasks have you handled before? (Select all that apply)

• Scheduling & calendar management
• Booking coordination
• Course or event administration
• Other: _________

3. How many years of experience do you have in administrative or customer support roles?

• Less than 1 year
• 1–3 years
• 3–5 years
• More than 5 years

4. Which of the following skills do you have experience with? (Select all that apply)

• Email & chat support
• CRM software (e.g., Hub Spot, Salesforce)
• Scheduling & appointment management
• Customer onboarding & follow-ups
• Creating reports & tracking key metrics
• Other: _________

5. What tools or software are you proficient in?

• Google Workspace
• Microsoft Office
• Zoom
• Asana
• Slack
• Others: ______________________

6. Why are you interested in this role? (Briefly share what excites you about this opportunity.) (Required)

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