Intake Review Clerk Clerk

Competition # : 47718

Department: Growth and Development

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG

Closing Date: 21-Jan-26 (Applications are accepted until 11:59 PM Atlantic Time)

The Department of Growth and Development’s Housing Division actively works towards advancing Nova Scotia’s strong and diverse economy, working with our partners, community housing providers, and the development community. DGD contributes to a high quality of life, and affordable, adequate, and suitable housing for all.

The Housing Rent Supplement team responsibilities include managing the rent supplement programs provide subsidies to eligible low-income homeowners and renters to pay a portion of their housing costs and managing the survivors of gender-based violence housing benefit. The survivors of gender-based violence housing benefit provides individuals and families that are leaving or planning to leave their homes due to acts of gender-based violence with a monthly housing benefit to help pay their rent.

In some situations, this could mean supporting them where they are. The focus of this benefit is to give survivors and their families the time, space and flexibility they may need to re-establish their lives in safety.

The Intake Review Clerk provides principal Rent Supplement administrative support for the office. In this role, you will provide service, direction, guidance, and information on processes applicable to the Department, to the public and other government agencies.

You will process various Rent Supplement forms and transactions. Several computer applications will be used to create cases, enter confidential information, and generate documents. The office maintains both an electronic filing and case management system for the multitude of Rent Supplement products under the mandate of the Department.

• Accurately respond to (internal and external) requests for information and assistance on Rent Supplement.
• Receive, classify, track, and consolidate documents and information from electronic and physical submissions.
• Enter applications and renewals into a database system (ICM, Yardi).
• Create, track, file and retrieve information from electronic and physical submissions
• Maintain case files and database records within established procedures, and take appropriate action to secure or resolve discrepancies
• Respond to telephone and email inquiries about the rent supplement program.
• Process Rent Supplement incoming and outgoing mail for Head Office
• Prepare letters, memoranda and reports for approval, while following up on pending issues.

You will have four (4) years of related experience or an equivalent combination of training and experience.

This position will require you to be proficient in email management, customer service, Microsoft Word, Excel and other office software as well as having fast and accurate typing skills and excellent grammar. You will also possess a high degree of personal initiative, demonstrate effective interpersonal and communication skills, and excellent organizational skills. In addition, you must have the ability to determine priorities with minimal supervision and demonstrate the use of sound judgment and tact in dealing with a variety of situations that require confidentiality.

• Familiarity with using ICM or Yardi;
• Experience working in a government and/or regulatory setting;
• Knowledge of procedures, rules, acts and policies applicable to Housing benefit programs;and
• Experience dealing with the public.

In your cover letter/ resume, please identify specific administrative, information technology, and other skills.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

We recognize equivalent combinations of training, education, and experience, providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in…