Receptionist, Administrative​/Clerical

Main duties of the job

• Carry out administrative duties associated with working in a busy General Practice.
• Deal with all patients and visitors to the practice in a face‑to‑face environment.
• Book, change, and cancel appointments for patients in line with current arrangements.
• Handle tasks such as prescription requests, patient registrations, patient signposting and duties requested by the Practice Operations Manager, Business Manager or Partners.
• Support the practice operationally with tasks like ordering, room allocations, photocopying, post management and general reception duties.

Hours (afternoon shift) – 30 hours per week:

• Monday: 12:30 pm – 6:30 pm (15‑minute tea break)
• Tuesday: 12:30 pm – 6:30 pm (15‑minute tea break)
• Wednesday: 12:30 pm – 6:30 pm (15‑minute tea break)
• Thursday: 12:30 pm – 6:30 pm (15‑minute tea break)
• Friday: 12:30 pm – 6:30 pm (15‑minute tea break)

You MUST be able to work these hours, although a small degree of flexibility may be available.

Beechwood Medical Centre is a primary care practice located in [city]. We provide high‑quality, patient‑centred care to our community.

• Educated to GCSE level or equivalent.
• IT or admin qualification at NVQ level III or above.
• RSA level II or equivalent.

• Experience of working with the general public.
• Experience of working in a healthcare setting.
• Experience of working with vulnerable people.
• Experience of working in general practice/primary care.

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Excellent interpersonal skills.
• Problem‑solving and analytical skills.
• Ability to follow policy and procedure.
• Competent in the use of Microsoft Office and Outlook.
• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Ability to work under pressure.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (formerly CRB) check is required to confirm there are no previous criminal convictions.