Office Associate III

The Floyd County Department of Social Services is nestled in Floyd County, a unique mountain community known for its natural beauty, music, arts, and diverse, caring people. It is the mission of the Floyd County Department of Social Services (DSS) to eliminate poverty, abuse, and neglect through the design, implementation, coordination, and provision of quality services to the families and children of Floyd County.

We are currently recruiting an Office Associate III to join the administrative team. The primary role of this position is managing the front desk area of the agency, which includes the main switchboard and lobby. As this position has frequent, direct contact with the public, the successful candidate should be skilled in effective customer service techniques. Floyd County DSS is a small, Level One agency that functions with a family team approach.

We offer a full employee benefits package, to include:

• Health insurance packages with no single portion monthly premium effective after your first month of employment;
• Family/Personal & Sick Leave balances awarded on your first day of employment;
• Annual Leave allotted at the end of each month;
• Participation in the Virginia Retirement System (VRS);
• Participation in the ICMA Retirement Defined Contribution Plan;
• Fifteen paid holidays;
• Flexible work schedule (depending on position and employee status);
• Telework options (depending on position and employee status);
• Life Insurance; and
• Additional “optional” benefit packages are available.

Office Associate III is the advanced level in the occupational group for Office Associates. Employees work in a service or administrative program area(s) performing a broad variety of office and program support responsibilities that require applying some program knowledge and office and administrative practices, policies and procedures to perform specific office support activities. Employees may serve as a lead worker and provide guidance to office support staff or others.

The Office Associate III is distinguished from the Administrative Program Assistant I class in that employees in the latter class perform complex office and administrative support duties in a specialized program area such as in accounting, human resources, information technology and have a working knowledge of the program area and technical aspects. The Office Associate III is distinguished from the Office Supervisor in that supervisors spend a majority of their time in supervisory activities such as handling personnel issues and assigning and reviewing the work of others.

• Types or transcribes correspondence, memos, minutes, reports or originals from rough draft, clear copy, recordings, shorthand, or notes;
• Composes routine correspondence and memos;
• Proofreads written and numerical documents;
• Sets appointments for interviews or meetings;
• Records inventory, statistical or fiscal data in a variety of formats and compiles informational reports as needed;
• Handles or contributes to reports and other documents, including fiscal and personnel documents, of intermediate scope and impact;
• Provides information to customers regarding programs, policies and rules of the department; handles inquiries from others regarding services;
• Performs research in automated and paper systems;
• Sets up and organizes files;
• Purges records;
• Maintains filing systems;
• Troubleshoots minor computer problems sufficient to resolve or submit service requests; calls in trouble tickets;
• May provide guidance and training to other clerical staff and office volunteers;
• Prepares purchase orders and other internal documents; and
• Processes items for payments and handles petty cash.

Considerable knowledge of: office and administrative…