Account Executive

Job Overview

Responsible for development of account strategy, retention and growth for defined accounts and accountable for adoption, value and retention of all Premier business within named accounts. Plan, oversee, and execute account management of Premier services and technology for existing members/customers, maintain and renew product/service contracts, document high‑level customer‑validated value, and assist in expanding current accounts’ product lines and business solutions. The role works closely with hospitals and health systems to determine resources needed to achieve performance improvement, leveraging Premier products, services and subject‑matter experts.

Account Management & Organic Business Development – 70%

• Understand the member’s goals/objectives, strategies, and financials.
• Use member’s strategic plans to develop effective account plans, sales opportunities, and account activities.
• Establish and maintain strategic account plans aligning member strategy and objectives to specific products and solutions.
• Facilitate monthly account team calls and manage teams’ recurring maintenance of account plans.
• Track and communicate account progress to teams and executives, course‑correcting as needed.
• Schedule, plan, and lead member quarterly business reviews with the entire account team.
• Create and maintain a supply chain and performance‑improvement plan, including: documenting overall member supply chain goals and savings goals; agreeing on which goals to support; developing and maintaining a tracking mechanism for joint goals; and consistently reviewing with member supply‑chain leadership.
• Identify, develop, maintain, and strengthen executive relationships throughout the accounts via a regular cadence of meetings and interactions.
• Manage complex health systems across supply chain, clinical, operations, and population health.
• Generate leads for account growth to meet FY revenue targets, identifying opportunities for performance improvement and cross‑sell/up‑sell, and maintaining a thorough understanding of all revenue‑driving and value‑add products and services offered to membership.
• Troubleshoot, triage, and resolve customer issues, following through on resolution.
• Work with clients on effectively using data products and coordinate appropriate Premier resources (Fee for Service and value‑add) to support hospitals in achieving goals.
• Assist the Sales team and Zone leadership in positioning additional business opportunities.
• Participate in developing new, innovative approaches to maximize customer value and satisfaction and grow the business.

Administrative – 20%

• Ensure smooth and effective operations between Premier and member.
• Manage staff, where applicable.
• Update monitoring and tracking tools and administrative reports such as Salesforce, time‑and‑expense reports.
• Handle financial responsibilities, including admin fees, accounts receivable, and billing to Premier standards for assigned accounts.
• Engage in process management to improve current processes as necessary.
• Represent the interests of Client Management internally in various settings within and outside the business group.
• Facilitate routine team meetings and conference calls; attend meetings as needed.
• Make presentations regarding Premier Services results and value at conferences, workshops, board retreats, etc.
• Participate in cross‑functional teams across business units as requested.
• Understand organizational structure and all Premier product offerings.

Project Management – 10%

• Accountable for successful product implementation and service delivery (overall project management – process mapping, RACI assessment, change management, etc.).
• Work with implementation teams to understand project plans and detailed work plans, including timelines, tasks, and resources to facilitate successful implementation.
• Work with key stakeholders to understand project requirements and expectations.
• Act as the point of contact to communicate any changes in project plans, status, timelines, and issues.
• Lead problem resolution to ensure customer expectations are met.

• Years of applicable experience: 7 or more years.
• Bachelor’s degree…