Senior Client Success Manager; Hybrid

Position: Senior Client Success Manager (Hybrid)
Serving as the main point of contact for a Lytx client, the Senior Client Success Manager (CSM) is responsible for managing an assigned dedicated client relationship throughout the client lifecycle, from deployment through renewal. The CSM works closely with our client to understand their business and safety objectives, then designs a program solution that best meets their needs. The CSM will educate the client on best practices, as well as focus on change management and user adoption.

This role is best suited for someone who thrives in a fast-paced environment, loves building relationships, helping others and solving problems, while working cross-functionally to ensure program success. This position plays a crucial role in ensuring our customers are happy and stay a long-term partner who implements our products across their entire fleet.

Work with cross-functional teams to ensure smooth execution of installations, training and customer support

Perform other duties as assigned Bachelor’s degree, or equivalent years of experience desired 5
-7 years’ experience in an account management role within a fast-paced, commercial products or SaaS environment Strong customer focus and problem resolution skills Experience working with decision makers within an organization Aptitude for numbers and expert skills with Microsoft Excel Ability to effectively present key performance metrics to executive level clients

Great organizational skills for customer and product information Excellent written and verbal communication skills, particularly strong persuasion and negotiation skills

Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.

Experience with managed services, trucking, and fleet industry is highly preferred
* This role works hybrid on-site Tuesdays, Wednesdays, and Thursdays in Newport News, Virginia. Remote Mondays and Fridays.

Ability to travel 10
-15%
* Medical, dental and vision insurance
* Health Savings Account
* Flexible Spending Accounts
* Telehealth* 401(k) and 401(k) match
* Life and AD&D insurance
* Short-Term and Long-Term Disability
* FTO or PTO
* Employee Well-Being program
* 11 paid holidays plus 1 inclusive holiday per year
* Volunteer Time Off
* Employee Referral program
* Education Reimbursement Program
* Employee Recognition and Appreciation program
* Additional perk and voluntary benefit programs
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